CHERYL ANN ASKEW
Cooleemee,NC
Summary
Experienced customer service professional with a strong background in order management, conflict resolution, and clear communication. Known for accurate data entry, calm problem-solving, and strong customer relationship management.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
LEVOLOR BLINDS & SHADES
High Point, North Carolina
08.2013 - Current
- Handled customer calls regarding custom blinds and shades orders, providing expert guidance and support.
- Processed customer orders in service systems, ensuring accuracy and timely fulfillment.
- Monitored shipment progress and provided customers with delivery updates.
- Addressed product inquiries with Levolor style and fabric expertise, enhancing customer satisfaction.
Customer Service Representative
GMAC INSURANCE
Winston-Salem, North Carolina
12.2004 - 11.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
RESERVATIONS AGENT
US AIRWAYS
Winston-Salem, North Carolina
10.1996 - 12.2004
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Assisted customers with fare rules, ticket changes, and itinerary updates.
- Resolved schedule disruptions with rebooking and alternate flight arrangements.
- Answered passenger questions about baggage policies, seat assignments, and flight times.
- Verified reservation details, ticketing data, and travel documentation for accuracy.
- Communicated clearly with customers, airport staff, and airline departments.
Education
High School Diploma -
Patrick Henry High School
San Diego, CA06-1975
Skills
- Order management
- Shipment tracking
- Payment processing
- Reservation systems
- Customer relationship management
- Payment systems
- Problem solving
- Attention to detail
- Clear communication
- Team collaboration
- Conflict management
- Customer-focused solutions
- Tactful and diplomatic
- Customer calming strategies
- Inventory management
Timeline
Customer Service Representative
LEVOLOR BLINDS & SHADES
08.2013 - Current
Customer Service Representative
GMAC INSURANCE
12.2004 - 11.2012
RESERVATIONS AGENT
US AIRWAYS
10.1996 - 12.2004
High School Diploma -
Patrick Henry High School