Angelina Matias
Cape Coral,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Seeking entry-level opportunities to expand skills while facilitating company growth. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifying and resolving concerns while promoting new products and meeting sales objectives.
Overview
3
3
years of professional experience
Work History
BDC Service Representative
Mercedes-Benz of Fort Myers
2022.07 - 2023.08
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs
- Facilitated communication between technicians, sales personnel, and customers
- Communicated effectively with clientele to maintain customer satisfaction and loyalty
- Reviewed, processed and reconciled accounts payable invoices and payments
- Assisted with the preparation of internal audits by providing requested documentation.
Sales Associate
David's Bridal
2021.03 - 2022.04
- Assisted customers with product selection, sizing and styling
- Built relationships with customers to encourage repeat business
- Greeted customers to determine wants or needs
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Mel's Diner
2020.02 - 2021.07
- Server
- Provided excellent customer service to ensure satisfaction
- Assisted in training new servers
- Responded efficiently to guest inquiries and complaints in a professional manner
- Ensured that each guest was served courteously, quickly, and efficiently
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Education
High School Diploma -
Mariner High School
Cape Coral, FLSkills
- Customer Service
- Relationship Building
- Exceeds Sales Goals
- Product and Service Knowledge
- Policy and Procedure Adherence
- Attention to Detail
Timeline
BDC Service Representative
Mercedes-Benz of Fort Myers
2022.07 - 2023.08
Sales Associate
David's Bridal
2021.03 - 2022.04
Mel's Diner
2020.02 - 2021.07
High School Diploma -
Mariner High School
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