ALISHA SLADE
Edison
Summary
Customer-focused Service BDC Representative with over six years of automotive dealership experience delivering exceptional customer service and administrative support. Experienced in handling high-volume inbound and outbound calls, scheduling service appointments, customer follow-up, and coordinating with service advisors to ensure a seamless service experience. Proficient in CDK and Reynolds & Reynolds, with a proven ability to multitask, maintain accurate records, and build strong customer relationships in fast-paced dealership environments.
Overview
9
9
years of professional experience
Work History
BDC Service Representative
Route 22 Honda
Hillside
02.2025 - Current
- Handled high volume of inbound and outbound calls, ensuring timely service for customers.
- Respond to customer inquiries professionally by phone and email.
- Schedule, confirm, and reschedule customer service appointments.
- Follow up with customers regarding missed appointments and recommended maintenance.
- Coordinated with service advisors to optimize appointment scheduling and enhance customer satisfaction.
- Maintain accurate customer records and appointment information using dealership software.
- Provided exceptional customer service while multitasking in a fast-paced environment.
- Assist in achieving service department appointment and customer retention goals.
Front-end CSR
OPEN ROAD HONDA
01.2019 - 08.2024
- Delivered exceptional customer service in high-volume automotive dealership, enhancing customer satisfaction.
- Managed high volume of inbound and outbound phone calls, ensuring timely and effective communication.
- Schedule and confirm service appointments while ensuring an efficient customer experience.
- Communicate effectively with service advisors, technicians, and management to coordinate customer needs.
- Resolve customer concerns professionally while maintaining a positive dealership experience.
- Support daily front-office operations and administrative tasks.
- Resolved customer concerns professionally, contributing to a positive dealership experience.
- Maintain customer files and confidential documentation.
Cashier
THE HOME DEPOT
04.2017 - 08.2019
- Processed customer purchases accurately, ensuring smooth transaction flow.
- Assisted customers with returns and exchanges, enhancing customer satisfaction.
- Assisted customers with returns, exchanges, and product inquiries.
- Balanced cash drawer daily, adhering to company procedures for accuracy.
Education
MIDDLESEX COLLEGE - Psychology
MIDDLESEX COLLEGE
Edison, NJSkills
- Service BDC Operations
- Customer Service
- Appointment Scheduling
- Inbound & Outbound Calls
- Customer Follow-Up
- Lead Tracking
- Customer Outreach
- CDK
- Reynolds & Reynolds
- CRM & Dealer Management Systems
- Microsoft Suite
- Time Management
- Problem Solving
- Team Collaboration
- Professional Communication
Timeline
BDC Service Representative
Route 22 Honda
02.2025 - Current
Front-end CSR
OPEN ROAD HONDA
01.2019 - 08.2024
Cashier
THE HOME DEPOT
04.2017 - 08.2019
MIDDLESEX COLLEGE - Psychology
MIDDLESEX COLLEGE