WILLIAM WILLS
Odessa,FL
Summary
Experienced customer service professional with a background in BDC systems, inbound and outbound call handling, and service appointment scheduling. Skilled in updating CRM records, verifying customer visits, and routing leads to the right service teams. Focused on accurate coordination and dependable follow-up.
Overview
31
31
years of professional experience
Work History
BDC Service Representative
Sonic Automotive Inc
Clearwater, Florida
11.2022 - Current
- Supported inbound and outbound service calls for Sonic Automotive dealership customers.
- Set service appointments using BDC systems and dealership calendars.
- Verified customer visits and updated appointment details in CRM, ensuring accurate records for service operations.
- Followed up with service guests via phone, email, and text to enhance customer engagement and satisfaction.
- Resolved customer questions about maintenance, repairs, and appointment timing.
- Routed service leads to advisors and service departments, facilitating timely responses and improved service delivery.
Uber Driver
UBER
Tampa, Florida
01.2021 - Current
- Maintained clean vehicle interiors and exteriors for Uber service
- Picked up and dropped off passengers across assigned areas
Accounts Receivable Clerk
Sonic Automotive Inc
Clearwater, Florida
09.2024 - 12.2025
Lead Shipper
ARCADE MARKETING INC
Chattanooga, Tennessee
04.1996 - 11.2008
- Oversaw ARCADE MARKETING INC shipping workflow and daily outbound orders
- Coordinated carrier pickups and delivery schedules with warehouse staff
- Generated shipping labels and completed freight documentation
- Inspected outgoing cartons for accuracy, damage, and proper sealing
- Trained shipping team members on handling, packing, and dispatch procedures
- Organized inventory staging areas for ARCADE MARKETING INC fulfillment needs
- Resolved shipment errors and corrected address or label discrepancies
- Developed and maintained positive relationships with customers and vendors.
- Maintained records of all outgoing items shipped from warehouses, including item description, quantity, date of shipment, cost, weight, and method of shipment.
- Inspected packages for compliance with safety regulations prior to shipping.
- Ensured that all items were properly labeled according to company standards before they were shipped out.
- Coordinated with customer service representatives regarding special requests or issues relating to orders or deliveries.
- Resolved any problems related to orders or deliveries in a timely manner.
- Negotiated contracts with third-party logistics providers for freight forwarding services.
- Prepared documents such as bills of lading, customs forms, invoices and packing slips for international shipments.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
Education
Some College (No Degree) - Cyber Security
Pellissippi State Community College
Knoxville, TNSkills
- BDC systems
- CRM management
- Appointment scheduling
- Call handling
- Lead routing
- Customer relationship management
- Service coordination
- Documentation control
Timeline
Accounts Receivable Clerk
Sonic Automotive Inc
09.2024 - 12.2025
BDC Service Representative
Sonic Automotive Inc
11.2022 - Current
Uber Driver
UBER
01.2021 - Current
Lead Shipper
ARCADE MARKETING INC
04.1996 - 11.2008
Some College (No Degree) - Cyber Security
Pellissippi State Community College