Mayra Robles
San Antonio,TX
Overview
22
22
years of professional experience
Work History
BDC Service Representative
Vaughan Enterprises
Boerne, TX
08.2025 - Current
- Managed customer inquiries efficiently, ensuring timely responses and high satisfaction levels.
- Coordinated service appointments, optimizing schedules for maximum productivity.
- Trained team members on CRM software, enhancing data management practices and service delivery.
- Developed process improvements that streamlined communication between departments, boosting operational efficiency.
- Analyzed customer feedback to implement changes in service offerings, aligning with client needs and expectations.
- Led initiatives to improve call handling procedures, reducing wait times and increasing resolution rates.
- Implemented training programs focused on customer engagement strategies, improving overall service quality and retention rates.
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Provided exceptional service with knowledge of products and services.
- Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
- Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.
- Boosted sales of additional services by effectively communicating the benefits to customers.
Vendor Solutions associate I
TD SYNNEX
San Antonio, TX
08.2022 - 03.2025
- Collaborated with cross-functional teams to troubleshoot and resolve complex technical problems for clients
- Managed a large volume of incoming client calls, emails, and chats while maintaining accuracy and efficiency
- Developed strong product knowledge to effectively assist clients with questions regarding features, functionality, and troubleshooting
- Identified opportunities for process improvement within the client support team, resulting in increased productivity and streamlined workflows
- Provided exceptional customer support to clients, addressing inquiries and resolving issues in a timely manner
- Maintained a high level of client satisfaction by consistently meeting or exceeding service level agreements
- Provided regular status updates to clients regarding ongoing projects or support tickets, keeping them informed throughout the process
Volunteer Coordinator
Catholic Charities
Oklahoma City, OK
10.2021 - 10.2022
Volunteer Coordinator
ARCHDIOCESE OF SAN ANTONIO
San Antonio, TX
08.2017 - 10.2018
- Research and write volunteer policies and procedures, including risk assessments
- Liaise with departments within the organization to understand how they work, develop partnerships and assess their volunteering needs
- Generate appropriate volunteering opportunities and role descriptions based on the needs of the organization
- Raise staff awareness of the role and the function of volunteers
- Ensure there is appropriate support and training for volunteers
- Promote volunteering (internally and externally) through recruitment and publicity strategies and campaigns
- Interview and recruit volunteers and ensure they are appropriately matched and trained for a position
- Provide inductions and training
- Monitor, support, motivate and accredit volunteers and their work
- Celebrate volunteering by nominating volunteers for awards and organize celebration events
- Offer advice and information to volunteers and external organizations through face-to-face, telephone and email contact
- Organize profile-raising events to attract new volunteers
- Attend committees and meetings
- Manage budgets and resources, including the reimbursement of expenses
- Keep up to date with legislation and policy related to volunteering and make any necessary modifications to accommodate changes
- Work with multiple agencies across different sectors in order to establish good working relationships to influence decisions about volunteering
- Monitor and evaluate activities and write reports
- Maintain databases and undertake any other administrative duties.
Administrator
Catholic Center for Charismatic Renewal - Archdiocese of San Antonio
San Antonio, TX
06.2014 - 06.2017
- Manage the daily operations of the Center, building and bookstore.
- Responsible for security of the Center; provides training and keys to Center personnel.
- Supervise janitorial services and maintenance labor for the Center.
- Oversees finance/inventory of Center bookstore, including accounts payable/receivable, associated tax reports, weekly bank deposits, check processing, and creating budget reports.
- Supervise both office and bookstore volunteers.
Sales Manager
Décor Clay LLC
07.2009 - 09.2013
- Responsible for training new employees.
- Supervised inventory and prepared bank deposits.
- Resolved customer complaints whenever they arose.
- Data Entry for payroll, payments, and collections.
Customer Service Representative
San Antonio Express-News
San Antonio
08.2006 - 06.2009
- Responsible for incoming calls in busy Call Center environment.
- Participated in marketing campaigns, publications, and events.
Beauty Consultant / Personal Assistant
Merle Norman Cosmetics
07.2004 - 07.2006
- Responsible for customer service and sales in a retail setting.
- Prepared daily bank deposits as part of cashiering duties.
Education
High School Diploma -
Robert E. Lee High School
Certificate - Paralegal
Kaplan College
Skills
- Processed invoices and managed payment schedules to support timely vendor payments Assisted in reconciling accounts to maintain accurate financial records Collaborated with team members to resolve discrepancies and improve workflow efficiency
- Managed Outlook calendar to optimize scheduling and enhance time management
- Assisted in daily office operations by managing schedules and organizing files Supported team members with administrative tasks to enhance productivity Coordinated meetings and prepared necessary materials for effective communication
- Leveraged bilingual proficiency to enhance communication and collaboration over a decade
- Managed database systems to ensure optimal performance and data integrity
- Facilitated communication and collaboration in multiple languages
- Facilitated executive operations by managing schedules, communications, and administrative tasks
- Organized and maintained filing systems to support efficient document retrieval Assisted team members with document management tasks to enhance workflow Contributed to the accuracy of records by ensuring proper filing procedures were followed
- Assisted in managing financial records using QuickBooks Supported team members in data entry and reconciliation tasks Helped maintain accurate accounts payable and receivable processes
- Processed customer invoices and payments accurately Assisted in maintaining organized records of accounts receivable Supported team in resolving billing discrepancies efficiently
- Assisted in organizing events by coordinating logistics and managing schedules Supported teams in executing event plans to meet objectives Collaborated with vendors to ensure smooth operations during events
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
BDC Service Representative
Vaughan Enterprises
08.2025 - Current
Vendor Solutions associate I
TD SYNNEX
08.2022 - 03.2025
Volunteer Coordinator
Catholic Charities
10.2021 - 10.2022
Volunteer Coordinator
ARCHDIOCESE OF SAN ANTONIO
08.2017 - 10.2018
Administrator
Catholic Center for Charismatic Renewal - Archdiocese of San Antonio
06.2014 - 06.2017
Sales Manager
Décor Clay LLC
07.2009 - 09.2013
Customer Service Representative
San Antonio Express-News
08.2006 - 06.2009
Beauty Consultant / Personal Assistant
Merle Norman Cosmetics
07.2004 - 07.2006
High School Diploma -
Robert E. Lee High School
Certificate - Paralegal
Kaplan College