Marijah Johnson
West Palm Beach,FL
Summary
Full time BDC representative who is dedicated to meeting service appointment and call goals. Adapts well to new systems and always willing to try new things to improve performance. Works well in group settings and independently as well.
Overview
5
5
years of professional experience
Work History
BDC Service Representative
New Country Motor Cars
West Palm Beach, FL
03.2023 - 03.2024
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Provided customer support via phone and email inquiries in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints and issues in an efficient manner.
- Explained warranty coverage to customers as needed.
- Created reports detailing daily activities such as appointment schedules, cancellations, no-shows.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Developed new leads each day at or above quotas.
Sales Associate
Home Depot
Royal Palm, FL
12.2021 - 03.2023
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
Sales Associate
Old Navy, Gap
West Palm Beach, FL
09.2019 - 12.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Associate of Arts - Dental Hygiene
Palm Beach State College
Lake Worth, FL08-2025
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL05-2021
Skills
- Performance Tracking
- Appointment Scheduling
- CRM Software
- Follow-up calls
- Customer Service
- Active Listening
- Speech Clarity
- Team Collaboration
- Quality Assurance
- Inbound Calls
- Product and service knowledge
- Performance-driven
- Adaptability
- X-time
- BDC Central
- Eleads
- CDK
Timeline
BDC Service Representative
New Country Motor Cars
03.2023 - 03.2024
Sales Associate
Home Depot
12.2021 - 03.2023
Sales Associate
Old Navy, Gap
09.2019 - 12.2021
Associate of Arts - Dental Hygiene
Palm Beach State College
High School Diploma -
Royal Palm Beach High School