Whitley Stoudmire
Navarre,FL
Summary
Efficient BDC Service Representative with solid background in customer service, sales, and clerical work. Specialize in maintaining strong customer relationships while improving business productivity. Highly skilled at coordinating appointments, managing data entry tasks, and handling high-volume phone calls. Impactful contributions include streamlining business processes to enhance efficiency and significantly improve customer satisfaction rates.
Overview
17
17
years of professional experience
Work History
BDC Service Representative
Step One Automotive Group
Fort Walton Beach, FL
05.2019 - Current
- Provided feedback regarding new processes that could improve efficiency.
- Attended training sessions on new technologies used by the BDC department.
- Greeted customers upon arrival and provided information on services offered.
- Facilitated communication between technicians, sales personnel, and customers.
- Ensured compliance with company policies and procedures regarding safety regulations.
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Processed payments and invoices according to established procedures.
- Resolved customer complaints and issues in an efficient manner.
- Provided customer support via phone and email inquiries in a timely manner.
- Maintained detailed records of customer interactions for future reference.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Created reports detailing daily activities such as appointment schedules, cancellations, no-shows.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
Waitress Trainer
Waffle House
Destin, FL
05.2007 - Current
- Advised team members about career development opportunities available within the restaurant industry.
- Maintained accurate records of trainees' progress throughout the training program.
- Organized periodic workshops focusing on topics like communication skills, problem solving techniques.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
- Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
- Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
- Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids and online tutorials.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Calculated charges, issued table checks, and collected payments from customers.
- Prepared and led food service training programs to teach staff various tasks.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained records of training attendance, progress reports, and certification statuses for all server trainees.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Provided exceptional service to high volume of daily customers.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
Education
Some College (No Degree) - Business Administration And Management
Strayer University
Washington, DCSkills
- Appointment Scheduling
- Performance Tracking
- Sales aptitude
- CRM software expertise
- Strong multitasking
- Cross-selling strategies
- Follow-Up Procedures
- CRM Software
- Appointment Setting
- Follow-up calls
- Goal-Oriented
- Service Descriptions
- Customer Service
- Time Management
- Script Reading
- Customer Targeting
- Relationship Building
- Outbound Calling
- Order Taking
- Client Needs Assessment
- Excellent Communication
- Decision-Making
- Phone Etiquette
Timeline
BDC Service Representative
Step One Automotive Group
05.2019 - Current
Waitress Trainer
Waffle House
05.2007 - Current
Some College (No Degree) - Business Administration And Management
Strayer University