Brianna Garcia
Albuquerque
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
BDC Service Representative
Reliable Nissan/Reliable Chevrolet
02.2024 - Current
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Identified and executed appropriate strategies for business success.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Developed extensive knowledge of products and services to better assist customers.
Home Health Aide
Critical Nurse Staffing
07.2020 - Current
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Assisted disabled clients to support independence and well-being.
Front Desk Coordinator
Synergy Agency Services LLC
03.2021 - 09.2022
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Verified patient demographic information, copied documentation and directed to provided information.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
High School Diploma -
Career Readiness Academy
Colorado Springs, CO05-2019
Skills
- Performance tracking
- Appointment scheduling
- CRM software
- Account updates
- Organizational skills
- Decision-making
- Customer engagement
- Time management
- Data entry
- Traffic analysis
Timeline
BDC Service Representative
Reliable Nissan/Reliable Chevrolet
02.2024 - Current
Front Desk Coordinator
Synergy Agency Services LLC
03.2021 - 09.2022
Home Health Aide
Critical Nurse Staffing
07.2020 - Current
High School Diploma -
Career Readiness Academy