Jaiden George
Marlboro,NJ
Summary
BDC Representative with a year of experience responding to automotive customer inquiries and setting up appointments with service team. Results driven and dedicated to customer satisfaction.
Overview
1
1
year of professional experience
Work History
BDC Service Representative
Open Road Bmw
Edison, NJ
09.2023 - 05.2024
- Processed payments and invoices according to established procedures.
- Resolved customer complaints and issues in an efficient manner.
- Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries.
- Followed required scripts and guidelines for inbound and outbound sales calls
- Performed data entry of customer information into computer system.
- Advised customers on available options for service or products.
- Ensured compliance with company policies related to BDC operations.
- Facilitated communication between technicians, sales personnel, and customers.
- Explained warranty coverage to customers as needed.
Education
Associate of Business Administration - Business Administration And Management
Brookdale Community College
Lincroft, NJSkills
- Performance Tracking
- Appointment Scheduling
- Sales aptitude
- Goal-oriented mindset
- CRM software expertise
- Strong multitasking
- Follow-up calls
Timeline
BDC Service Representative
Open Road Bmw
09.2023 - 05.2024
Associate of Business Administration - Business Administration And Management
Brookdale Community College
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