Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sara Arrieta

LAKE WORTH,FL

Summary

Confident Telemarketer brings expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Reliable in following scripts and overcoming objections.

Overview

4
4
years of professional experience

Work History

BDC Service Representative

Penske Automotive
West Palm Beach, FL
05.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and responded to customer inquiries in a professional manner.
  • Provided customers with product and service information, as well as troubleshooting assistance.
  • Directed customer calls to appropriate personnel for resolution of complex issues.
  • Adhered to all service standards, policies, and procedures set by the organization.
  • Resolved complaints quickly and efficiently while maintaining a positive attitude towards customers.
  • Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.
  • Handled escalated calls from other representatives when necessary.
  • Offered alternative solutions where appropriate to resolve customer complaints satisfactorily.

Host

Bonefish Grill Restaurants
Lake Worth, FL
06.2020 - 11.2023
  • Processed reservations, cancellations and modifications of existing reservations.
  • Reserved rooms, changed reservations and added special request notes to reservations electronically in reservations system.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Monitored calls for quality assurance purposes.

Education

High School Diploma -

Goliath Academy
Greenacres City, FL
09-2023

Skills

  • Performance Tracking
  • Appointment Scheduling
  • Follow-up calls
  • Goal-Oriented
  • Appointment Setting
  • Active Listening
  • Data Entry
  • Organizing and Categorizing
  • Server monitoring
  • Security Updates
  • Effective listening
  • Listening Skills
  • Customer Service
  • Excellent customer service
  • Calm Under Pressure
  • Teamwork and Collaboration
  • Quality Assurance

Languages

Spanish
Native/ Bilingual

Timeline

BDC Service Representative

Penske Automotive
05.2023 - Current

Host

Bonefish Grill Restaurants
06.2020 - 11.2023

High School Diploma -

Goliath Academy

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Sara Arrieta