Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelina McMullen

Philadelphia,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Assistant Group Supervisor

Greater Philadelphia YMCA
Philadelphia, PA
10.2023 - Current
  • Coordinated daily activities and supervised staff to ensure efficiency.
  • Assisted in the development of operational policies, and procedures.
  • Organized age-appropriate activities to keep the kids engaged and entertained.
  • Supervised students during outdoor playtime, ensuring safety regulations were followed.
  • Maintained accurate records of attendance, student behavior, and other relevant information.
  • Communicated regularly with parents regarding student progress, behavior issues, and any other concerns they might have.
  • Engaged students in conversations about their day while providing emotional support when needed.
  • Encouraged positive social interactions between students by organizing group activities such as board games or arts and crafts projects.
  • Demonstrated good problem-solving skills when dealing with challenging behaviors from students.

Wellness Coach

Northeast YMCA
Philadelphia, PA
10.2021 - Current
  • Coached individuals on healthy life choices to improve well-being.
  • Managed special initiatives to promote healthy improvements such as losing weight and ceasing tobacco usage.
  • Assisted clients with identifying and pursuing different health and wellness objectives.
  • Attended health events by setting up educational displays and materials as well as interacting with participants.

Member Service Representative

Northeast YMCA
Philadelphia, PA
06.2021 - Current
  • Answered member questions about products and services.
  • Processed cash and check deposits every day.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal to develop strategic solutions.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.

Lifeguard Instructor

Northeast YMCA
Philadelphia, PA
06.2021 - 10.2023
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.

Camp Counselor

Northeast YMCA
Philadelphia, PA
07.2023 - 09.2023
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Established and built relationships with campers to ease fears in new environment.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Coordinated and led group activities for campers and counselors.
  • Monitored activities matched to individual and group abilities to keep campers safe.
  • Enforced discipline and policies to protect safety of recreational activity participants.

Server

North Shore Bar and Kitchen
Wildwood, NJ
05.2022 - 09.2022
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Greeted customers, answered questions and recommended specials to increase profits.

Hostess

North Shore Bar and Kitchen
Philadelphia, PA
05.2022 - 09.2022
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Kitchen Prep Cook

North Shore Bar and Kitchen
Wildwood, NJ
05.2022 - 09.2022
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Prepped vegetables and ingredients by washing, chopping and dicing.
  • Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Monitored freshness of food products to help reduce spoilage.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.

Embroiderer

Rodriguez engraving
Langhorne, PA
09.2018 - 08.2019
  • Tested machine malfunctions and performed repairs.
  • Reviewed project scope to advance understanding of customer requirements before beginning design work.
  • Placed thread spools on spindles, inserted bobbins and threaded ends through machine guides.

Education

Associate of Science - Health Sciences

Bucks County Community College
Newtown, PA

Some College (No Degree) - Exercise Science

West Chester University of Pennsylvania
West Chester, PA

Skills

  • Customer Service
  • Fitness-Level Accommodations
  • Dependable and Punctual
  • Lifestyle and Nutrition Guidance
  • Communication and Interpersonal Connection
  • Anatomy and Physiology
  • Relationship and Community Building
  • Progress Monitoring and Goal Attainment
  • Passion for Health and Fitness
  • Creative Problem Solving
  • Leadership and Coaching
  • Breathing Techniques
  • Nutrition and Wellness Education
  • Microsoft Office
  • Sales force software
  • Excel
  • Certified lifeguard
  • First Aid/CPR
  • People Skills
  • Sales Support
  • Data Management
  • Medical terminology
  • Documentation and Recordkeeping
  • Strong attention to detail
  • Decontamination and sanitation
  • Aseptic technique
  • Quality Control
  • Health Promotion
  • Injury Prevention

Timeline

Assistant Group Supervisor

Greater Philadelphia YMCA
10.2023 - Current

Camp Counselor

Northeast YMCA
07.2023 - 09.2023

Server

North Shore Bar and Kitchen
05.2022 - 09.2022

Hostess

North Shore Bar and Kitchen
05.2022 - 09.2022

Kitchen Prep Cook

North Shore Bar and Kitchen
05.2022 - 09.2022

Wellness Coach

Northeast YMCA
10.2021 - Current

Member Service Representative

Northeast YMCA
06.2021 - Current

Lifeguard Instructor

Northeast YMCA
06.2021 - 10.2023

Embroiderer

Rodriguez engraving
09.2018 - 08.2019

Associate of Science - Health Sciences

Bucks County Community College

Some College (No Degree) - Exercise Science

West Chester University of Pennsylvania

Similar Profiles

CREATE PROFILE
Angelina McMullen