Versatile and results-driven professional with a solid background in psychology, real estate, office management and property management. Proven expertise in operational management, coupled with exceptional organizational and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Real Estate Agent
Compass
09.2019 - Current
Managed real estate transactions from initiation to closing.
Generated leads with successful prospect cold calling and skilled use of persuasive communication skills.
Showed residential properties and explained features, value and benefits of available homes.
Managed sales pipeline by actively following up with prospects and hot leads.
Promoted property sales through advertisements, open houses and participation in multiple listing services.
Planned and coordinated open house events to move properties.
Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
Coordinated appointments with prospective buyers to showcase houses and plots.
Maintained current and accurate CRM database of prospective customers.
Generated lists of properties compatible with buyers' needs and financial resources.
Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
Served as local real estate expert, advising customers on market dynamics and home prices.
Oversaw and negotiated offers for real estate purchases on clients' behalf.
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Operations Manager
Lamarka
08.2023 - 01.2024
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
helped start-ups by introducing them to the right connections, and including investor introductions
Hosted, and planned events focused on helping start-ups succeed and around the latest technology.
Implemented unique methods and methodologies, which helped reduce and resolve issues.
Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
Prioritized and organized tasks to efficiently accomplish service goals.
Managed scheduling, training and inventory control.
Reviewed established procedures to assess areas in need of improvement.
Developed and implemented strategic social media marketing plans.
Networked to build client base and promote products to new and existing clients.
Social Media Content Creator
Compass Group Management
06.2022 - 10.2023
Updated and monitored content on Facebook, TikToK, Google, LinkedIn and Instagram.
Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
Used social media to engage clients, respond to questions.
Tracked performance of social content using native platform analytics, various social listening tools and regular reports to inform strategy.
Pitched and coordinated live video streaming events for social media channels to engage viewers.
Managed social media responses by escalating comments and inquiries to appropriate personnel or departments.
Sales Associate
Cadillac
05.2022 - 09.2022
Responded to inquiries from potential customers via email and telephone.
Followed up on sales leads through outbound calling.
Explained differences between models to clients, comparing and discussing capabilities and features.
Consistently exceeded quotas by pursuing and closing sales.
Showcased vehicle features and took customers on test drives in local area.
Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
Educated customers about sales processes, warranty requirements and service standards.
Assistant Professor
San Francisco State University
01.2017 - 12.2018
Participated in faculty meetings to discuss department goals and strategy.
Engaged students in lectures by encouraging sharing of opinions and group interactions.
Created lesson plans and developed instructional materials covering required topics and learning objectives.
Evaluated student progress, graded assignments and provided students with feedback.
Attended faculty meetings and participated in student outcome assessments with departmental members.
Administered and graded tests and assignments to evaluate student performance and monitor progress.
Maintained student engagement through creative subject delivery and learning activities.
Office Manager/Property Manager
Capital Growth Management
03.2015 - 11.2018
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Inspected properties regularly to identify deficiencies and schedule repairs.
Collected monthly assessments, rental fees, deposits and payments.
Updated tenant and unit information to keep current in housing database.
Collected rent from tenants to pay maintenance and repair costs and other expenses.
Oversaw and monitored preventative maintenance and energy management inspections and programs.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Front End Manager
Whole Food Market
06.2012 - 07.2015
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Managed customer complaints and rectified issues to complete satisfaction.
Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
Created and optimized employee schedules for shift coverage.
Managed cash flow of store, including cashier operations, bookkeeping and security.