Angelina Miller
Oroville,CA
Summary
Detail-oriented State employee with hands-on experience processing personnel transactions, reconciling payroll, supporting benefits and leave programs, and maintaining accurate personnel records. Adept at interpreting CalHR, SPB, and department policy while providing responsive customer service in a fast-paced environment. Completed 27 college credits and currently pursuing Bachelors of Science degree.
Overview
14
14
years of professional experience
Work History
Personnel Specialist
California Department of Forestry and Fire Protection (CAL FIRE)
Oroville, CA
04.2025 - Current
- Process personnel and payroll transactions including appointments, separations, salary adjustments, time base changes, promotions, leave updates, and retirement-related actions in compliance with organizational policies, labor agreements, and applicable regulations.
- Review and audit payroll, personnel, and hiring documentation for accuracy, completeness, eligibility, and policy compliance.
- Prepare and process payroll transactions including overtime, retroactive pay, shift differentials, leave adjustments, dock corrections, specialty pay, and supplemental compensation.
- Administer compensation changes including merit salary increases, longevity pay, differentials, and other pay adjustments while ensuring timely and accurate employee compensation.
- Review employee timekeeping records and audit leave balances, overtime calculations, accrual usage, and attendance reporting in compliance with payroll policies and labor regulations.
- Coordinate employee benefit enrollments and changes including health, dental, vision, retirement, and supplemental benefit programs.
- Support employee leave programs including FMLA, CFRA, disability, workers’ compensation, and return-to-work coordination while maintaining accurate leave tracking and reporting.
- Conduct onboarding and orientation for new and returning employees, providing guidance on payroll, benefits, leave accruals, and organizational policies.
- Maintain confidential personnel records, payroll files, position records, overtime documentation, and employee data within HRIS and payroll systems.
- Process garnishments, wage assignments, employment verifications, unemployment documentation, and other employee-related payroll actions in accordance with legal and policy requirements.
- Reconcile payroll reports, research and resolve payroll discrepancies, and ensure accurate and timely processing of employee compensation.
- Respond to employee and management inquiries regarding payroll, benefits, leave administration, personnel policies, and HR procedures while providing professional customer service.
- Managed employee records, ensuring accuracy and confidentiality of sensitive information.
- Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
- Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed onboarding materials to enhance new employee orientation experience.
- Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
Customer Solutions Specialist
Holt of California
Pleasant Grove, CA
12.2024 - 03.2025
- Experienced in managing administrative operations and supporting executives in a dynamic environment, ensuring seamless communication and project execution.
- Scheduled and managed appointments for technology technicians to optimize workflow.
- Oversaw compliance with data governance for newly sold machines and managed subscriptions effectively.
- Created and maintained customer accounts, ensuring timely access to services.
- Handled contract tracking for subscriptions, addressing any discrepancies with customers promptly.
- Assisted customers with the enrollment process in My.Cat.Com and resolved connectivity issues.
- Managed and tracked service agreements, ensuring all customers had active contracts.
- Reviewed and coordinated service agreements and renewals for both internal and external fleets.
- Opened and closed work orders as required, supporting the operational team.
- Tracked and organized PM/CM Tech Reports and inspections to maintain compliance.
- Collaborated with the sales team to ensure accurate subscription data for new and used machines.
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Collaborated with team members to develop innovative solutions for customer needs.
- Managed product knowledge resources, ensuring accurate information for customers and sales staff.
Healthcare Recruiter
Allied Surgery Therapy, FlexCare Medical Staffing
Roseville, CA
05.2022 - 11.2024
- Completed all pre-employment processes, including reference checks, background/drug screenings, employment verifications, and documentation audits, mirroring State personnel transaction requirements.
- Prepared complete and accurate employment packets for clinician onboarding, verifying eligibility and compliance with facility and regulatory standards similar to State hiring documentation.
- Maintained and updated employment-related certifications, medical records, and compliance files, consistent with personnel file management and audit readiness expectations.
- Served as the primary point of contact for a high-volume group of clinicians, providing guidance on pay structures, wage rates, contract terms, and employment conditions, supporting accurate payroll setup and classification alignment.
- Collaborated with internal teams to coordinate start dates, assignments, extensions, and contract changes, comparable to processing personnel action requests.
- Reviewed clinician qualifications to determine eligibility for various assignments, applying criteria similar to minimum qualifications review in State HR.
- Ensured accurate data entry into applicant tracking systems and internal databases, maintaining confidential, compliant, and up-to-date personnel documentation.
- Identified discrepancies in candidate documentation and resolved issues prior to assignment, supporting accurate personnel processing.
- Provided ongoing support throughout each clinician's employment cycle, managing issues related to assignments, schedules, performance, and compliance.
- Developed and executed recruitment strategies to build a strong pipeline of qualified clinicians.
- Matched clinician competencies, experience, and credentials with facility needs across the U.S.
- Streamlined candidate sourcing processes to improve recruitment timelines.
- Conducted in-depth interviews to assess candidate qualifications and fit.
- Collaborated with hiring managers to define role requirements and expectations.
- Implemented recruitment strategies that enhanced talent pipeline quality.
- Analyzed recruitment metrics to identify trends and optimize hiring strategies.
- Developed strong relationships with healthcare professionals to expand network reach.
- Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
- Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Collaborated with human resources teams to ensure seamless onboarding processes for new hires, fostering successful transitions into their roles.
- Worked with healthcare employees to determine specific job qualifications.
- Maintained comprehensive knowledge of industry trends, market conditions, and competitor activities to maximize recruitment success.
- Provided exceptional candidate experience throughout the recruitment process, resulting in positive feedback and increased referral rates.
- Enhanced client satisfaction with timely placements of top-tier healthcare professionals in various positions.
- Streamlined candidate screening processes, significantly reducing time-to-hire for critical healthcare positions.
Sales & Administration
Les Schwab
Vacaville, CA
05.2013 - 05.2022
- Performed administrative duties supporting store accounting, bookkeeping, daily transaction accuracy, and documentation review, comparable to personnel and payroll support functions.
- Processed applications and paperwork for the Les Schwab credit program, validating information, maintaining confidentiality, and ensuring compliance with company policy — aligning with HR documentation and recordkeeping standards.
- Maintained organized records for inventory, customer accounts, and service documents, ensuring accuracy and completeness similar to personnel file management requirements.
- Communicated policy, service eligibility, and program requirements to customers, demonstrating the ability to interpret and explain rules, similar to Personnel Specialist customer guidance.
- Identified discrepancies in service, account, or payment documentation and worked with staff to resolve issues — mirroring transaction auditing and error correction in State HR.
- Managed phones, scheduling, customer intake, and front-office administrative operations to support workflow efficiency.
- Coordinated with technicians, supervisors, and customers to relay accurate information, supporting documentation control and operational consistency.
- Generated detailed quotes and documented service needs, ensuring accuracy and proper routing of information, aligning with HR standards for documentation and transaction processing.
- Delivered high-volume customer service in a fast-paced environment while maintaining professionalism, accuracy, and adherence to company procedures and the Code of Conduct.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Clerical/Correspondence Processer
Oroville Hospital
Oroville, CA
05.2012 - 05.2013
- Managed and maintained over 45,000 confidential patient and administrative records, ensuring accuracy, completeness, and adherence to privacy and retention standards similar to State personnel file requirements.
- Reviewed, verified, and corrected documentation to ensure compliance with hospital protocols and regulatory requirements, aligning with HR documentation auditing and error correction duties.
- Processed large volumes of correspondence, forms, and reports with a high degree of accuracy — comparable to transaction processing and document control in Personnel Specialist work.
- Organized and updated filing systems to improve record retrieval and support operational efficiency, mirroring HR file maintenance and records management expectations.
- Communicated with medical staff, administrative departments, and external stakeholders to obtain missing information and resolve discrepancies in documentation.
- Ensured all sensitive information was handled according to HIPAA and confidentiality policies, demonstrating experience with secure records handling similar to State HR protocols.
- Supported front-office and administrative functions including scanning, indexing, data entry, and document distribution across multiple departments.
Education
High School Diploma - General
Las Plumas High
Oroville, CACommunications
Solano Community College
Fairfield, CABachelors of Science
Sacramento Community College
Sacramento, CA2029
Skills
- Personnel Transactions (appointments, separations, salary adjustments)
- Payroll Processing, Reconciliation & Corrections
- Benefits & Leave Administration (FMLA/CFRA/PDL/IDL)
- Eligibility Verification & Documentation Review
- Garnishments, Levies & Specialty Pay Processing
- Personnel File Maintenance & Confidential Records
- PAR/NOPA Processing & HRIS Data Entry
- Time & Attendance Adjustments (PIP)
- CalHR/SPB/Gov Code Policy Interpretation
- Customer Service & Employee Support
- Compliance, Auditing & Error Resolution
- Attention to Detail & High-Volume Processing
- HR policies implementation
- Recruitment and selection
- Training development
- Onboarding and orientation
- Employee relations management
- Wages and salary
Timeline
Personnel Specialist
California Department of Forestry and Fire Protection (CAL FIRE)
04.2025 - Current
Customer Solutions Specialist
Holt of California
12.2024 - 03.2025
Healthcare Recruiter
Allied Surgery Therapy, FlexCare Medical Staffing
05.2022 - 11.2024
Sales & Administration
Les Schwab
05.2013 - 05.2022
Clerical/Correspondence Processer
Oroville Hospital
05.2012 - 05.2013
Communications
Solano Community College
High School Diploma - General
Las Plumas High
Bachelors of Science
Sacramento Community College