Scott Cain
Carlinville
Summary
Public service professional with over 20 years of experience in legislative operations, state government administration, motor vehicle services, and personnel transactions. Proven expertise in auditing, compliance, records management, customer service, and staff training. Known for strong work ethic, discretion, and strong customer service to the public.
Overview
25
25
years of professional experience
Work History
Personnel Specialist
Illinois Secretary of State
02.2026 - Current
- Performed journey-level personnel work in operations programs including position classification, compensation, test development, employment selection, and employee benefits, interpreting and adapting policies and procedures as needed. Perform vast amounts of data entry, customer support and work with other departments to assist other departments to coordinate overlapping divisional duties.
Personnel Associate
Illinois Secretary of State
11.2023 - 02.2026
- Worked in the Workforce Services & Support Division processing a variety of employee movements. Load transactions related to movements of employees at the Illinois Secretary of State. Loaded new hires, promotions, transfers and other movements on the database.
Motor Vehicle Technician
Illinois Secretary of State
07.2018 - 10.2023
- Processed applications for new and existing Illinois trucking firms, ensuring compliance with regulatory standards. Calculated invoice fees for new and existing IRP firms based in Illinois. Assisted customers by phone and in person in IRP and Commercial and Farm Truck divisions, addressing inquiries and facilitating smooth transactions. Worked extensively in the CFT division training new employees, processing transactions and authored the CFT training manual. Distributed daily tasks and served as the primary contact for remitters and staff regarding CFT transactions. Attended remitter training on behalf of administration, enhancing understanding of processes for improved service delivery.
Campaign Manager
Friends of Shawn Kahl
01.2021 - 01.2022
- Managed the campaign and volunteers. Oversaw all aspects of the campaign including design, social media and campaign events and fundraisers.
Operations Associate
Illinois Secretary of State
05.2014 - 07.2018
- Conducted audits of vehicle, farm, mileage, and title applications to ensure compliance and accuracy. Audited dealership and remitting agency applications. Assisted public with payments, applications, and fees via phone and in-person, enhancing customer service experience. Managed mileage and plate systems, including farm truck plates, commercial plates, fees, and reclassification of plates, ensuring effective operation of Electronic Titling (ERT) system.
Intermittent Public Service Clerk
Illinois Secretary of State
08.2011 - 05.2014
- Audited title and vehicle applications, ensuring accuracy for public, remitters, and dealerships.
Legislative Aide / Office Manager
Illinois State Senator Deanna Demuzio
01.2004 - 01.2010
- Resolved constituent concerns by coordinating with agency liaisons.
Campaign Associate
Friends of Deanna Demuzio
01.2002 - 01.2004
- Scheduled events and coordinated advance work for Senator Demuzio to ensure successful engagements. Supervised college interns in outreach efforts to constituents in the 48th Senate District.
- Developed campaign materials for community outreach and engagement efforts.
- Coordinated volunteer schedules and activities during election events.
- Assisted in fundraising initiatives to support campaign operations.
Education
Political Science
Eastern Illinois University
Blackburn College
Lakeland College
Skills
- Titling and Registration Expertiese
- Government Operations and Compliance
- Auditing & Records Management
- Personnel Transactions
- IRP / CFT / ERT Applications and Transactions
- Employee Training
Timeline
Personnel Specialist
Illinois Secretary of State
02.2026 - Current
Personnel Associate
Illinois Secretary of State
11.2023 - 02.2026
Campaign Manager
Friends of Shawn Kahl
01.2021 - 01.2022
Motor Vehicle Technician
Illinois Secretary of State
07.2018 - 10.2023
Operations Associate
Illinois Secretary of State
05.2014 - 07.2018
Intermittent Public Service Clerk
Illinois Secretary of State
08.2011 - 05.2014
Legislative Aide / Office Manager
Illinois State Senator Deanna Demuzio
01.2004 - 01.2010
Campaign Associate
Friends of Deanna Demuzio
01.2002 - 01.2004
Political Science
Eastern Illinois University
Blackburn College
Lakeland College