Myron Woodberry
Jacksonville
Summary
Results-driven Manager known for high productivity and efficient task completion. Looking for an analytical , data entry or supervisory role, to grow and adapt with in a reputable company. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
31
31
years of professional experience
Work History
Credit Dispute Specialist
Community First Credit Union Of Florida
Jacksonville
10.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with all 3 credit bureaus
- Charge-offs
- Chexsystems
- Fraud Analytics
- Entry Level Vehicle Titling
- Insurance Verification
- Repossession coordinator
- Analyzed Disputes for accuracy and fraud deterrance.
- Worked effectively in team environments to make the workplace more productive by taking on more roles to help with all situations
Manager
Ally
Jacksonville
08.2019 - 08.2024
- Ensured compliance with regulatory requirements and industry standards.
- Ensured compliance with industry regulations and company policies.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Proficient in Microsoft , Windows, Excel, SHAW, Workforce, Workday, and Skip Tracing.
- Lead for Quality Control for Jacksonville Collections.
Customer Service/Collections Agent
Ally
JAcksonville
08.2012 - 08.2019
- Conducted skip-tracing activities to locate delinquent customers.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Resolved complex issues that arose during the collections process.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Updated account status records and collection efforts.
- Identified past due accounts and contacted account holders to arrange payment.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Proficient in Microsoft office skills and Windows Systems.
Retention Specialist
ADT
Jacksonville
08.2008 - 07.2012
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Analyzed customer feedback to identify trends and areas for improvement.
- Resolved escalated issues from customers in a timely manner.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Adhered to scripted responses and standardized plans to address problems.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
- Referred unresolved customer service issues to designated departments for investigation.
US Airman
USAF
Warner Robins
12.1994 - 12.1998
- Provided 24 and 7 support for computer operations systems and services.
- Monitored system performance and took corrective action as necessary.
- Performed daily backups of critical data files using tape backup systems.
- Diagnosed hardware, software, and network problems with troubleshooting tools.
- Analyzed server logs to identify potential system issues or irregularities.
- Conducted regular reviews of audit logs for all computer operations systems.
- Provided technical and operational support for entire organization.
- Managed user profiles, security access and shared file structures.
- Monitored data inputs to manage and maintain accuracy.
- Identified system data, hardware or software components to meet user needs.
- Federal Clearance
- Assigned and maintained scheduling for squadron
Education
Medical Assistant Certification - Medical
Concorde Career College
Jacksonville, FL01-2011
Some College (No Degree) - Biology
South Carolina State University
Orangeburg, SCSkills
- Policy Implementation
- Risk Assessment
- Quality Control Lead
- Fraud Analytics, Detection, Handling
- Staff Development
- Workforce Management
- Strategic Planning
- Performance Management
- Team Leadership
- Staff Management
- Key Performance Indicators
- Time Management
- Verbal and written communication
- Entry level Vehicle Titling and Registration
- Complex Problem-Solving
- Staff Training and Development
- Data Entry
- Analytical Problem solving
Affiliations
Assistant Team parent with High school team.
Volunteer events for Feeding NE Florida
Volunteer back to school events.
Volunteer events for Feeding NE Florida
Volunteer back to school events.
Accomplishments
Number 1 performing manager for 2024
Top 4 manager for Ally in 4 of 5 years there.
Manager of the month (Twice)
Employee of the month( 5 times)
Exceeds All performance reviews multiple years
Top 4 manager for Ally in 4 of 5 years there.
Manager of the month (Twice)
Employee of the month( 5 times)
Exceeds All performance reviews multiple years
References
References available upon request.
Timeline
Credit Dispute Specialist
Community First Credit Union Of Florida
10.2024 - Current
Manager
Ally
08.2019 - 08.2024
Customer Service/Collections Agent
Ally
08.2012 - 08.2019
Retention Specialist
ADT
08.2008 - 07.2012
US Airman
USAF
12.1994 - 12.1998
Medical Assistant Certification - Medical
Concorde Career College
Some College (No Degree) - Biology
South Carolina State University