Asha Leaks
Greenville,SC
Summary
Versatile customer service and sales person with a proven track record in enhancing customer satisfaction through analytical problem-solving and effective collaboration. Skilled in developing customer engagement strategies and optimizing workflows, resulting in improved service delivery and team productivity. Proficient in documentation management and committed to quality assurance.
Overview
7
7
years of professional experience
Work History
Credit Dispute Specialist
TD Bank
Greenville, SC
11.2022 - Current
- Conducted detailed analysis of customer accounts to identify service improvement opportunities.
- Facilitated training sessions for new employees on operational policies and procedures.
- Collaborated with cross-functional teams to streamline customer service processes.
- Assisted in developing customer engagement strategies to enhance satisfaction and retention.
- Implemented feedback mechanisms to gather insights on customer experience and expectations.
- Led initiatives to optimize workflow efficiency, resulting in enhanced team productivity and service delivery.
Key Holder
Bath & Body Works
Greenville, SC
10.2025 - 12.2025
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Managed cash register operations, ensuring accurate transactions and maintaining financial integrity.
- Monitored inventory levels and restocked shelves to meet customer demand and optimize sales.
- Trained new associates in store procedures, promoting efficiency and teamwork among staff members.
- Implemented visual merchandising standards to create appealing displays that drove customer engagement.
- Collaborated with management on promotional activities to increase foot traffic and boost sales performance.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Sales Associate
Bath & Body Works
Greenville, SC
04.2025 - 10.2025
- Assisted customers in product selection and provided tailored recommendations to enhance shopping experience.
- Maintained pristine store presentation, ensuring products were stocked and displays were visually appealing.
- Processed transactions accurately using point-of-sale system, ensuring efficient customer checkout experience.
- Collaborated with team members to achieve sales goals and maintain high levels of customer satisfaction.
Debt Specialist 3
TD Bank
Greenville, SC
12.2018 - 11.2022
- Analyzed customer accounts to identify debt resolution opportunities and improve repayment strategies.
- Developed personalized payment plans to assist clients in managing outstanding debts effectively.
- Collaborated with cross-functional teams to streamline debt collection processes, enhancing overall efficiency.
- Provided expert guidance on financial products, ensuring compliance with regulatory requirements during consultations.
- Resolved client inquiries regarding billing, payments, and account status, fostering positive customer relationships.
- Conducted training sessions for new team members on debt management best practices and tools utilized in operations.
Education
High School Diploma -
Hillcrest High School
Simpsonville, SCSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Proficient in software
Timeline
Key Holder
Bath & Body Works
10.2025 - 12.2025
Sales Associate
Bath & Body Works
04.2025 - 10.2025
Credit Dispute Specialist
TD Bank
11.2022 - Current
Debt Specialist 3
TD Bank
12.2018 - 11.2022
High School Diploma -
Hillcrest High School