Jessica Gomez
Elk Grove,Ca
Summary
Analytical and detail-oriented Personnel Specialist with progressive experience in both the private and public sectors. Skilled in policy interpretation, data analysis, personnel transactions, and cross-departmental coordination. Demonstrates independent judgment in compliance monitoring, workflow improvement, and stakeholder communication. Seeking to leverage my experience and training in a dynamic Associate Governmental Program Analyst (AGPA) role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personnel Specialist
California Department of Transportation (Caltrans)
Sacramento, CA
04.2024 - Current
- Apply state laws, CalHR/SPB regulations, and union agreements to independently process and audit complex personnel transactions, including salary determinations, appointments, and separations.
- Use data from PIMS, CLAS, ACAS, and MPC systems to analyze employment records, evaluate discrepancies, and ensure accurate compensation and benefits.
- Interpret policy and procedural changes and prepare written communications to employees and management to support understanding and compliance.
- Resolve sensitive personnel and payroll issues, exercising independent judgment and recommending corrective actions to internal stakeholders.
- Support program improvements by identifying workflow inefficiencies and proposing process enhancements aligned with department goals.
- Collaborate cross-functionally with Payroll, Benefits, Labor Relations, and external agencies (CalHR, SCO) to coordinate compliance and information accuracy.
Credit Analyst
Golden 1 Credit Union
Sacramento, CA
12.2022 - 11.2023
- Reviewed and analyzed complex financial documentation to evaluate risk and ensure compliance with lending policies.
- Conducted fraud investigations and verified applicant data to prevent identity misuse and financial losses.
- Delivered accurate credit decisions and prepared justifications based on data analysis and policy guidelines.
- Provided process improvement feedback to management to enhance quality assurance standards.
- Collaborated across departments to fulfill credit operations and quality control responsibilities.
Member Relationship Branch Lead IV
Golden 1 Credit Union
Sacramento, CA
11.2019 - 12.2022
- Managed and trained a team of 15–17 employees, conducting audits and ensuring policy compliance.
- Led meetings and process improvement initiatives to support operational goals and regulatory adherence.
- Prepared reports, maintained branch supplies and logs, and ensured accurate cash controls and audit readiness.
- Coordinated with leadership to monitor performance metrics and implement branch-wide policy updates.
Member Relationship Specialist III
Golden 1 Credit Union
Elk Grove, California
07.2015 - 11.2019
- Advised members on financial solutions, product offerings, and account optimization.
- Resolved account discrepancies and processed adjustments in accordance with compliance standards.
- Collaborated with internal departments to support account resolutions and customer service excellence.
Member Service Representative I & II
Golden 1 Credit Union
Sacramento, CA
07.2011 - 07.2015
- Assisted in new account processing and provided excellent customer service during routine transactions.
- Maintained confidentiality and accuracy in all financial processing and lobby management tasks.
- Promoted services and ensured proper documentation across a range of member-facing duties.
Education
High School Diploma -
Franklin High School
Elk Grove, CA06.2007
Skills
- Policy Interpretation
- Data & Workflow Analysis
- Personnel Transactions
- Compliance Monitoring
- Stakeholder Communication
- Program Evaluation
- Project Coordination
- Report Writing & Documentation
- Problem-Solving
- Process Improvement
- Interdepartmental Collaboration
- Microsoft Office (Excel, Word, Outlook)
Certification
- California Notary Public, Commission #2370724 (Expires 2025)
- Typing Certificate – 44 WPM (1.2 errors/min)
- Basic Life Support Certified – ID# 9ADF3141 (2024)
- Excel Essential Training (Microsoft 365) – Certificate of Completion (2024)
References
References available upon request.
Timeline
Personnel Specialist
California Department of Transportation (Caltrans)
04.2024 - Current
Credit Analyst
Golden 1 Credit Union
12.2022 - 11.2023
Member Relationship Branch Lead IV
Golden 1 Credit Union
11.2019 - 12.2022
Member Relationship Specialist III
Golden 1 Credit Union
07.2015 - 11.2019
Member Service Representative I & II
Golden 1 Credit Union
07.2011 - 07.2015
High School Diploma -
Franklin High School
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