Angelina Mindruti
Anaheim,CA
Summary
Experienced and compassionate bilingual professional with a strong background in medical billing, transitioning to a call center role managing patient appointments and providing guidance. Skilled in delivering empathetic and efficient support, ensuring each patient feels heard and assisted with care. Bilingual in English and Spanish, with exceptional communication abilities and a keen attention to detail. Committed to creating a positive experience for patients through responsive service and reliable solutions. Eager to contribute to a team that values patient care and operational success.
Overview
22
22
years of professional experience
Work History
Billing Specialist
KCS
10.2021 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Claims Processor
Beacon Health Options
02.2015 - 06.2020
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
Billing Specialist
IPBS, Inc. / Ace Medical Prof. Inc.
09.2002 - 04.2014
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Successfully managed the caseloads for 7 anesthesiologists
- Contracted providers with government and commercial insurances
Education
Certificate - Medical Billing & Claim Examining
American Career College Fullerton
Fullerton, CA01.2002
Skills
Billing systems and software
Insurance Verification
Invoice Processing
Claims Processing
Problem-solving skills
Customer Support
Customer Service
Data Entry
Bilingual in Spanish and English
Timeline
Billing Specialist
KCS
10.2021 - Current
Claims Processor
Beacon Health Options
02.2015 - 06.2020
Billing Specialist
IPBS, Inc. / Ace Medical Prof. Inc.
09.2002 - 04.2014
Certificate - Medical Billing & Claim Examining
American Career College Fullerton
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