ANGELINA MIRELES
National Park,NJ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Massage Therapist
Hand And Stone Massage And Facial
09.2022 - 11.2023
- Enhanced client relaxation by utilizing variety massage techniques tailored to individual needs.
- Increased client satisfaction by providing exceptional service and maintaining clean, comfortable environments.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Contributed to overall success by actively participating in team meetings and training sessions.
- Addressed specific client concerns through targeted therapeutic massage interventions.
Sales Associate
Hand And Stone Massage And Facial
05.2022 - 09.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environments.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high levels of product knowledge.
Emergency Medical Technician
Pennsauken EMS
07.2017 - 12.2020
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines
- Communicated with lucid patients to gather incident and medical history information
- Conducted equipment and vehicle checks to maintain continuous and safe operation
- Controlled wounds and injuries en-route to hospitals, preparing patients for advanced treatments or maintaining conditions pre-arrival
- Maintained level headedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care
- Quickly recognized patient needs based on conditions and administered medications for overdoses, chest pain and diabetic situations
- Responded to over 10 daily emergency calls to provide quick and compassionate medical assistance and care for patients.
Patient Transporter
Patient Transport, Cooper Hospital
09.2015 - 09.2016
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers
- Collected laboratory specimens, dropped off at laboratories and picked up test results
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Warmly greeted patients and visitors and made each feel welcome
- Maintained confidentiality of patient data and condition at all times to safeguard health information
Sales Associate
Kicks USA
06.2012 - 02.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Processed product returns and assisted customers with other selections
- Engaged with customers to effectively build rapport and lasting relationships
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Educated customers on promotions to enhance sales
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Education
Massage Therapy License - Massage Therapy
American Institute
2201 NJ-38 8th Floor, Cherry Hill, NJ 0800205.2022
High School Diploma - undefined
Pennsauken High School
Pennsauken, NJ06.2013
Skills
- Critical Thinking
- Decision Making
- Attention to Detail
- Active Listening
Certification
First Aid/CPR Certified
Timeline
Massage Therapist
Hand And Stone Massage And Facial
09.2022 - 11.2023
Sales Associate
Hand And Stone Massage And Facial
05.2022 - 09.2022
Emergency Medical Technician
Pennsauken EMS
07.2017 - 12.2020
Patient Transporter
Patient Transport, Cooper Hospital
09.2015 - 09.2016
Sales Associate
Kicks USA
06.2012 - 02.2014
Massage Therapy License - Massage Therapy
American Institute
High School Diploma - undefined
Pennsauken High School