Shoushanna Vagarshakian
Summary
Massage Therapist and business owner with a proven track record at Luxor Massage & Day Spa, enhancing client wellness through expert deep tissue and medical massage techniques. Demonstrates exceptional leadership and critical thinking skills, significantly improving client satisfaction and fostering repeat business. Fluent in three languages, adept at building strong client relationships and driving revenue growth.
Overview
24
24
years of professional experience
Work History
Massage Therapist
Luxor Massage & Day Spa
10.2024 - Current
- Maintained accurate client records for effective treatment planning and progress tracking.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Educated clients on benefits of massage and recommended home care techniques.
- Prepared oils and lotions for massages.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
Owner/Private Art Instructor
Kids for America Art Centre
03.2004 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Massage Therapist
Bellagio Hotel and Casino
03.2011 - 04.2023
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Worked one-on-one with clients to understand their medical needs of muscle care
- As a massage therapist, my duties are to meet/ pick up the guest, find out their situation for their massage needs/ medical history (contraindications or injuries and surgeries etc.) to offer them helpful techniques for their massage needs! I also offer them long and short services so they can reach the massage goals (if wanted/ or offered i use hot stones and aromatherapy etc..)
- A lot of time with the client that has a plastic surgery, i usually do lymphatic drainage/localized massage therapy
Pit Clerk
Mirage Hotel
11.2008 - 08.2012
- Verified actual amount of markers in pit versus computer totals to properly account for credit instruments.
- Maximized game protection by performing administrative duties for table games personnel to allow optimal attention on active games.
- Enrolled table games guests in membership loyalty program to enhance guest experience, collect information for future marketing events and track transactions for compliance.
- Assisted with table game openings and closings, ensuring smooth transitions between shifts.
- To watch payers and make markers (money), and put players info in the casino system
Timeshare Sales Representative
Tahiti Village
02.2007 - 09.2008
- Managed a high volume of leads efficiently, ensuring timely responses and nurturing prospects into satisfied customers.
- Participated in onsite and webinar-based sales trainings and attended sales meetings.
- Cultivated mutually beneficial client relationships and maintained communication via phone and email.
- Built professional sales presentations to promote services to groups of potential customers.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Wardrobe Assistant
Rio Hotel and Casino
02.2008 - 04.2008
- Achieved quick resolution of issues arising during live shows by remaining calm under pressure and adapting swiftly to changing circumstances.
- Maintained costumes by performing regular dry cleaning and ironing of garments.
- Liaised with hosts, production teams and wardrobe stylists to verify appropriately chosen garments for events, show segments, and movies.
- Promoted a positive work atmosphere by fostering teamwork among fellow assistants and crew members.
Timeshare Sales Representative
Grand Resorts International
02.2007 - 09.2007
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Enhanced company reputation by delivering exceptional customer service during all stages of the sales process, from initial contact to post-purchase followups.
- Fostered a positive work environment among colleagues by sharing best practices, offering support, and contributing to a high-performance team culture.
- Exceeded monthly sales quotas consistently by employing persuasive communication techniques combined with an extensive knowledge of property offerings.
Designer Supervisor
Architectural Resources Cambridge Inc.
01.2001 - 07.2005
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Certificate of Massage Therapy And Bodywork - Anatomy/Physiology, Pathology
Academy of Healing Arts
Las Vegas, NVMaster of Arts - Fine Arts
Yerevan University of Art And Theatre
Armenia, EUBachelor of Arts - Jewelry/Fashion
Yerevan Panos Terlemezian Art Collage
Armenia, EUDiploma - Massage Therapist
Meridian Institute of Massage
Los Angeles, CA05-2000
No Degree - Anatomy/Physiology
Santa Monica Massage School
Los Angeles, CA12-1997
Skills
- Professionalism and ethics
- Stress relief massage
- Active listener
- Leadership skills
- Advanced Medical massage
- Teamwork
- Artist
- Client/patient care
- Critical thinking
- Trilingual
Madison Square Garden New York, NY; Award for best of the Show CHER'S portrait
From each state of the 50 states there were artists chosen to attend the show, I was the only artist from California.
Manhattan was an amazing experience for me to be there, it was the feeling of my American dream come true.
Timeline
Massage Therapist
Luxor Massage & Day Spa
10.2024 - Current
Massage Therapist
Bellagio Hotel and Casino
03.2011 - 04.2023
Pit Clerk
Mirage Hotel
11.2008 - 08.2012
Wardrobe Assistant
Rio Hotel and Casino
02.2008 - 04.2008
Timeshare Sales Representative
Tahiti Village
02.2007 - 09.2008
Timeshare Sales Representative
Grand Resorts International
02.2007 - 09.2007
Owner/Private Art Instructor
Kids for America Art Centre
03.2004 - Current
Designer Supervisor
Architectural Resources Cambridge Inc.
01.2001 - 07.2005
Certificate of Massage Therapy And Bodywork - Anatomy/Physiology, Pathology
Academy of Healing Arts
Master of Arts - Fine Arts
Yerevan University of Art And Theatre
Bachelor of Arts - Jewelry/Fashion
Yerevan Panos Terlemezian Art Collage
Diploma - Massage Therapist
Meridian Institute of Massage
No Degree - Anatomy/Physiology
Santa Monica Massage School
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