Angelina Molerio
Richmond
Summary
Dynamic professional with experience as an Assistant Manager at Sonic Drive-In, excelling in team leadership and customer service. Proven ability to resolve issues swiftly, enhancing customer retention. Skilled in logistics coordination and proficient in Microsoft Office Suite, I thrive in fast-paced environments, ensuring operational efficiency and high satisfaction levels.
Overview
3
3
years of professional experience
Work History
ASSISTANT MANAGER
Sonic Drive-In
10.2023 - 12.2024
- Supervised team operations and coordinated daily shift responsibilities to ensure timely service and high customer satisfaction
- Resolved customer concerns promptly and professionally, improving customer retention
- Trained and mentored new employees on company policies, safety protocols, and customer service standards
- Managed cash handling, inventory restocking, and end-of-day reporting
TRUCK DISPATCHER
Molerio Line Haul
05.2022 - 08.2022
- Scheduled and coordinated daily freight appointments for multiple drivers across regional routes
- Communicated with brokers to negotiate rates and confirm shipment details
- Utilized logistics platforms to identify high-value loads aligned with driver preferences
- Managed and updated Excel spreadsheets for delivery tracking and maintained organized Word documentation for contracts and logs
Education
MASTER OF BUSINESS ADMINISTRATION - MBA
Texas State University
TX05.2029
Skills
- Fluent in English and Spanish
- Microsoft Office Suite (Word, Excel, Outlook)
- Problem-solving
- Staff management
- Money handling
- Customer Service & Communication
- Team Leadership
- Dispatch & Logistics Coordination
- Customer service
- Team leadership
- Problem Solving
- Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
ASSISTANT MANAGER
Sonic Drive-In
10.2023 - 12.2024
TRUCK DISPATCHER
Molerio Line Haul
05.2022 - 08.2022
MASTER OF BUSINESS ADMINISTRATION - MBA
Texas State University