Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Francisca Garcia Fernandez

Sheffield Lake,OH

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Skechers Usa Inc
Amarillo, TX
06.2018 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Facilitate effective communication between customers and store employees.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Apparel Team Lead

Bass Pro Shops
Tallahassee, FL
07.2013 - 11.2016
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Assisted in implementation and maintenance of planograms.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Increased sales by 20% per week.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Translate for Customers in their native language
  • Handled customer complaints in Spanish and English

Bilingual Interpreter and Research Assistant

Global Market Voice
Santiago , Dominican Republic
01.2005 - 05.2012
  • Worked both independently and collaboratively in fast-paced environment.
  • Performed statistical, qualitative and quantitative analysis.
  • Attended seminars and symposiums to improve overall knowledge and understanding.
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Retained as contract consultant to conduct telephone and in person interviews for research firm representing international clients
  • Helped to develop language appropriate material from English to Spanish to increase project effectiveness and enhance data collection initiatives
  • Provided accurate and insightful translations of respondents interactions to support company's analysis and strategic assertions
  • Provided cultural background and insight into the nuances of the Dominican Republic

Education

Associate of Science - Industrial Engineering

Pontificia Universidad Catolica Madre Y Maestra
Dominican Republic
01.1987

GED -

Centro Cultural Dominico Americano
Dominican Republic
12.1982

Skills

  • Employee Coaching and Motivation
  • Excellent Verbal, Non-Verbal , and Written Communication
  • Cultural Awareness & Intelligence
  • Time Management & Multitasking
  • Fluent in English, Spanish native
  • Cultural expertise
  • Proofreading skills
  • Translating documents from English to Spanish and Spanish to English
  • Proficient in Word, Excel, PowerPoint
  • Face to face translation
  • Strong communication skills
  • Organization
  • Attention to detail

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Assistant Manager

Skechers Usa Inc
06.2018 - Current

Apparel Team Lead

Bass Pro Shops
07.2013 - 11.2016

Bilingual Interpreter and Research Assistant

Global Market Voice
01.2005 - 05.2012

Associate of Science - Industrial Engineering

Pontificia Universidad Catolica Madre Y Maestra

GED -

Centro Cultural Dominico Americano
Francisca Garcia Fernandez