Angelina Molina
Summary
Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. Made significant impact by consistently improving customer service protocols, leading to increased satisfaction rates.
Overview
2
2
years of professional experience
Work History
Customer Servise Associate
Walgreens
Tucson
01.2025 - Current
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Verified that products chosen by customers were in stock and available for pick up.
- Greeted and assisted customers to foster positive experiences.
- Assisted with customer requests and answered questions to improve satisfaction.
- Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
- Checked personal identifications during alcohol and tobacco sales.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customer questions and provided store information.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered phone calls to assist customers with questions and orders.
Cashier
Frys Food
Tucson
08.2023 - 05.2024
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
High School Diploma -
Pueblo Highschool
Tucson, AZ05-2024
Skills
- Inventory control
- Refunds processing
- Problem resolution
- POS system operation
- Product knowledge
- Complaint handling
- Multi-line phone systems
- Customer service
- Fluent spanish
- Breakroom cleaning
- Cleaning practices
- Currency handling
- Sales transactions
- Multitasking Abilities
- Collaboration
- Good Telephone Etiquette
- Fast learner
- Patience and endurance
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Customer Servise Associate
Walgreens
01.2025 - Current
Cashier
Frys Food
08.2023 - 05.2024
High School Diploma -
Pueblo Highschool
Similar Profiles
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
Cyntia RamseyCyntia Ramsey
Senior Pharmacy Technician at WalgreensSenior Pharmacy Technician at Walgreens
Chisab Vanessa YibuhChisab Vanessa Yibuh
Customer Servise at Satguru Tours and TravelCustomer Servise at Satguru Tours and Travel