Angelina Montelongo
West Jordan,UT
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Associate
Spirit Halloween Super Store
West Jordan, UT
08.2024 - 10.2024
- Maintained up-to-date knowledge of store merchandise and policies.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Sales Associate
Big Lots
West Jordan, UT
06.2022 - 08.2024
- Maintained up-to-date knowledge of store merchandise and policies.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Used technology resources to assist customers in locating and selecting items.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Described merchandise and explained use, operation and care.
- Greeted customers to determine wants or needs.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
High School Diploma -
West Jordan High
West Jordan, UT06-2013
Skills
- Upselling
- Retail loss prevention
- Promotional support
- Teamwork and collaboration
- Client service
- Verbal/written communication
- Product sales
- Sales training
- Goal oriented
- Listening skills
- Relationship building
- Inventory tracking
- Friendly and outgoing
- Excellent people skills
- Reliable and punctual
- Merchandising
- Store opening and closing
- Stocking and receiving
- Money handling
- Shipment processing
- Product guidance
- Professional demeanor
- Exceptional customer service
- Problem-solving skills
- Cash register operation
- Order processing
- Customer engagement
- Hospitality and accommodation
- Cash handling
- Guest relations
- Multi-tasking strength
- Cleaning techniques
- Fitting room maintenance
- Product recommendations
- Merchandise display
- Reading comprehension skills
- Self-checkout assistance
- Upselling and cross selling
- Policy and procedure adherence
Timeline
Sales Associate
Spirit Halloween Super Store
08.2024 - 10.2024
Sales Associate
Big Lots
06.2022 - 08.2024
High School Diploma -
West Jordan High