Angelina Moreno
La Marque
Summary
Resourceful and detail-oriented Administrative Professional with over 4 years of diverse experience in healthcare, education, and customer service environments. Proven ability to coordinate high-volume surgical schedules, support front desk operations, and enhance patient and client experiences. Adept at managing multiple systems including Athena, EyeMD, and Phreesia, while maintaining strong communication with physicians, staff, and patients. Recognized for problem-solving skills, a proactive work ethic, and a dedication to team success. Currently pursuing a bachelor's degree in human resource management with a long-term goal of advancing in leadership or coordination roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Surgical Coordinator
EYE CENTER OF TEXAS
Webster
10.2024 - Current
- Coordinated and scheduled surgeries, ensuring efficient use of operating room resources.
- Facilitated direct communication between patients and doctors regarding medical conditions.
- Served as primary liaison to enhance patient experience and care coordination.
- Educated patients on surgical procedures to ensure informed consent and understanding.
- Monitored and tracked surgery outcomes, cancellations, and rescheduling efforts.
- Utilized Athena, EyeMD, and Phreesia systems to streamline administrative tasks.
- Certified Ophthalmic Scribe, documenting patient interactions and medical information accurately.
Front Desk Associate
EYE CENTER OF TEXAS
Conroe
02.2024 - 10.2024
- Facilitated patient check-in and check-out processes to enhance office efficiency.
- Managed payment collection, ensuring timely transactions and accurate records.
- Processed referrals to streamline patient access to necessary services.
- Maintained filing systems for efficient retrieval of records and documents.
- Executed fax communications to ensure prompt information exchange.
- Provided clerical support, including data entry and document management.
- Ensured patient understanding of procedures and policies through effective communication.
Administrative Assistant/Marketing Specialist
Kids R Kids of Lake Conroe
Conroe
06.2023 - 02.2024
- Managed scheduling and maintained organized front office environment.
- Ensured compliance with state standards through accurate filing practices.
- Resolved daily operational challenges to enhance efficiency.
- Developed and distributed monthly newsletters and calendars for improved communication.
- Enhanced company’s online presence through strategic marketing initiatives.
- Handled incoming phone calls while managing multiple tasks effectively.
Teacher
Children's Lighthouse Learning Center
Montgomery
09.2022 - 06.2023
- Instructed preschool students in a classroom of 18, fostering early development.
- Collaborated with parents to discuss student progress and concerns.
- Organized educational events and activities for community involvement.
- Maintained and organized daily reports, curriculum, and assessments for efficient tracking.
- Adhered to relevant curriculum topics to enhance student engagement and learning outcomes.
- Recognized as employee of the month for exemplary adherence to schedule and curriculum compliance.
Front End Supervisor/Cashier
Ross Dress For Less
Montgomery
06.2022 - 09.2022
- Supervised and trained front end staff, ensuring exceptional customer service and operational efficiency.
- Managed daily operations, including cash handling and register functions, to maintain accuracy and compliance.
- Monitored sales performance and implemented strategies to achieve sales goals and promote special offers.
- Conducted training sessions for new hires and ongoing development for existing staff.
Customer Service Associate
Primetime Entertainment
Galveston
11.2021 - 04.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Improved customer service wait times to mitigate complaints.
Customer Service Manager
Marble Slab Creamery & Great American Cookies
Montgomery
05.2019 - 01.2021
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelor's degree - Human Resource Management
Lamar University
Beaumont, TX07-2027
Associate's degree - General Education
Lone Star College System
Montgomery, TX05.2024
High school diploma or GED -
Lake Creek High School
Montgomery, TX05-2020
Skills
- Pricing strategies
- Time management
- Teaching and training
- Office administration
- Childcare and development
- Administrative expertise
- Front desk operations
- Customer service excellence
- Behavior management techniques
- Conflict resolution
- Call center operations
- Schedule coordination
- Attention to detail
- Talent development and coaching
- Account management
Certification
- Microsoft Word November 2018 to Present Able to inset and edit data using Microsoft Word
- TABC Certified
- Opthalmic Scribe
Languages
English - Expert, Spanish - Beginner
Additional Information
- Client relations and retention
- Conflict resolution techniques
References
References available upon request.
Timeline
Surgical Coordinator
EYE CENTER OF TEXAS
10.2024 - Current
Front Desk Associate
EYE CENTER OF TEXAS
02.2024 - 10.2024
Administrative Assistant/Marketing Specialist
Kids R Kids of Lake Conroe
06.2023 - 02.2024
Teacher
Children's Lighthouse Learning Center
09.2022 - 06.2023
Front End Supervisor/Cashier
Ross Dress For Less
06.2022 - 09.2022
Customer Service Associate
Primetime Entertainment
11.2021 - 04.2022
Customer Service Manager
Marble Slab Creamery & Great American Cookies
05.2019 - 01.2021
Bachelor's degree - Human Resource Management
Lamar University
Associate's degree - General Education
Lone Star College System
High school diploma or GED -
Lake Creek High School
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