ANGELINA ORFANO
Elk Grove,CA
Summary
Dynamic Customer Service Representative with a proven track record at Charles Schwab, excelling in active listening and critical thinking to resolve client issues effectively. Recognized for enhancing customer satisfaction and training new employees, while adeptly managing data entry and adapting to evolving service demands. Committed to delivering exceptional support and fostering positive client relationships.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Charles Schwab
07.2006 - 09.2024
- Assisted customers with inquiries and resolved issues through effective communication
- Learned and utilized customer service software to manage client interactions
- Adapted quickly to changing environments and customer needs for enhanced service delivery
- Collaborated with team members to ensure seamless customer support operations
- Prepare office for annual audit.
- File documents
- Review and scan paper works.
- Answer calls.
- Assist client opening accounts online. Educate client in using the website.
- Do research work and work with other department if needed.
- Find solution to clients needs, keep them posted until resolved.
- Order supplies.
- Organize the lobby to look professional
- Do special projects and attend trainings online.
- Train new employees.
- Give excellent customer service, make sure client leaves the office with a smile and a resolution has been made.
Education
Associate of Science - Medical
Marian College, Philippines
Philippines06-1976
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Willing and easy to learn new skills
- Team player
- People person
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
Customer Service Representative
Charles Schwab
07.2006 - 09.2024
Associate of Science - Medical
Marian College, Philippines
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