Angelina Pantano-Severson
Chicago,IL
Summary
Adaptable professional with diverse background in retail, customer service, design and kitchen operations. Recognized for strong communication and time management skills, ensures events and workdays are smooth and streamlined. Proven success in enhancing customer experience and maintaining efficient, quality work. Capable of maintaining daily operations independently as well as with a team within strick schedules and deadlines.
Overview
8
8
years of professional experience
Work History
Assistant Manager
BeautyCraft
Lombard, IL
11.2023 - Current
- Inventory auditing.
- Placing and receiving store orders.
- Creating Planograms and store displays
- Coordinating and scheduling deliveries and special orders for customers.
- Managing daily operations to ensure efficient service and customer satisfaction.
- Analyzing customer feedback to identify trends and improve service offerings.
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduling staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Ensuring store is well stocked, organized, and clean.
Banquet Cook
Ramada Banquet Hall
Glendale Heights, IL
01.2023 - Current
- Preparing high-quality meals following standardized recipes and presentation standards for large scale events.
- Streamlining food prep processes, reducing waste and enhancing kitchen efficiency during large scale events.
- Bartending and serving a limited drink menu for large scale events.
- Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
- Managing simultaneous preparation of multiple courses and dishes while maintaining impeccable timing, quality, and organization.
- Maintaining open and clear communication with colleagues to proactively address potential issues, delegate tasks, and ensure a successful event.
- Maintaining composure and work quality in fast paced and time sensitive environment.
- Adapting cooking techniques and ingredient substitutions when faced with unexpected challenges or last-minute changes in event details.
- Ensuring ingredient quality and freshness.
- Following sanitary and safety guidelines.
Sales Associate
Fair Game
Downers Grove, IL
02.2021 - 10.2023
- Enhanced customer experience by providing personalized product recommendations.
- Inventory auditing.
- Coordinated and ran weekly and special events..
- Developed strong relationships with customers, facilitating repeat business and loyalty programs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Placed and received store orders.
- Coordinated special orders and pre-orders.
- Kept up to date with specialty/ niche product knowledge to best assist customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Assistant Set Designer and Actor
Distrubing Productions (Haunted House)
Rosemont, IL And Downers Grove, IL
09.2018 - 11.2021
- Collaborated with production team to conceptualize and design set layouts for various projects.
- Assisted in sourcing materials and props to enhance visual storytelling elements.
- Created detailed sketches to communicate design ideas effectively.
- Evaluated design outcomes post-production, incorporating feedback for future projects.
- Reduced costs by sourcing affordable materials without compromising quality or aesthetics.
- Delivered high-quality work under pressure while meeting strict deadlines for multiple projects simultaneously.
- Painting and preparing set pieces for construction.
- Creating props and costumes to produce quality and well thought out characters.
- Getting into costume and makeup and portraying characters and miscellaneous roles.
- Adapting to multiple roles to relieve actors for breaks.
- Assisted in creating visually stunning sets by contributing to design concepts and ideas.
Education
High School Diploma -
Downers Grove South High School
Downers Grove08-2019
Skills
- Customer service and relations
- Retail operations
- Time management
- Detail Oriented
- Efficiency
- Collaborative teamwork
- Strong communication skills
- Adaptable and fast learner
- Problem-solving
- Creative concept development
Timeline
Assistant Manager
BeautyCraft
11.2023 - Current
Banquet Cook
Ramada Banquet Hall
01.2023 - Current
Sales Associate
Fair Game
02.2021 - 10.2023
Assistant Set Designer and Actor
Distrubing Productions (Haunted House)
09.2018 - 11.2021
High School Diploma -
Downers Grove South High School