Angelina Paz
Pflugerville,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
Spire Recovery Solutions
01.2024 - 03.2024
- Call consumers and leave voicemails.
- Transfer consumers/businesses to collection team
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Call Center Agent
SWC Group
03.2023 - 01.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Custodian
Kalahari Resorts & Conventions
02.2022 - 03.2022
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Hostess
Anchor Bar
10.2021 - 01.2022
- Supervised server balance and monitored table turnover to accurately seat customers
- Handled To-Go orders & payments.
- Answered customer questions about hours, seating, and menu information.
Delivery Driver
Tiff's Treats
04.2020 - 08.2020
- Completed on-time deliveries by choosing the best and most efficient routes
- Delivered packages to customer doorsteps and business offices.
Education
High School Diploma -
Hendrickson High School
Pflugerville, Texas06.2016
Skills
- Microsoft Office
- Time Management
- Customer Communication
- Data Gathering
- Quality Control
- Inbound Customer Calls
- Payment Processing
- Call Control Skills
- Problem-solving skills
- Customer Support
Certification
Graduated from Paul Mitchell the School Austin Esthetician Program
References
References available upon request
Timeline
Call Center Representative
Spire Recovery Solutions
01.2024 - 03.2024
Call Center Agent
SWC Group
03.2023 - 01.2024
Custodian
Kalahari Resorts & Conventions
02.2022 - 03.2022
Hostess
Anchor Bar
10.2021 - 01.2022
Delivery Driver
Tiff's Treats
04.2020 - 08.2020
High School Diploma -
Hendrickson High School
Graduated from Paul Mitchell the School Austin Esthetician Program
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