Angelina Riojas
San Antonio,Texas
Summary
Angelina Riojas Server/manager my background is serving and hospitality but after a decade of working as a server and two years of management I figured out I enjoyed serving the most. I enjoy making my guest smile with my infectious positive attitude. Management acknowledged my hard work and offered me a promotion four months after being hired. 12 years of serving smiles i am a dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
18
18
years of professional experience
1
1
Managment/communications
Work History
Security Officer
Allied Universal Security Services
San Antonio, TX
Sep - Current
- Guarded restricted areas to prevent unauthorized entry.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed incident reports to record security or loss prevention incidents.
- Provided friendly and professional assistance to employees, visitors and customers.
Team leader Whataburger
Continuing School
San Antonio, TX
03.2015 - 11.2016
- Started off as a team member after 4 months got promoted to team leader making sure my shift was efficient servicing our guests with pride having a good sense of teamwork, sense of urgency and growth as a unit.
Cashier/server
03.2005 - 08.2015
- Jim's restaurant
- I Took payments and kept the flow of traffic on the floors going
- Rotation of the incoming guest
- Wowing our guest with my outstanding customer service
- As a server making sure the experience was wonderful
- Training new servers on plaiting and presentation, and correct vocabulary.
Education
San Antonio College
San Antonio, TXSkills
- Professional telephone voice
- Resolving issues
- Communicating with clients
- Customer communications
- Reliable and punctual
- Sales expertise
- POS system operation
- Stationary surveillance
- Conflict resolution techniques
- Safety and security
- Security Guard License
- Surveillance
Certification
- CPR certified
- TABC Certified
- food handlers certification
- survsafe certified
- security License
certified in
I have TABC certification food handlers and CPR on adults/ infants
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Team leader Whataburger
Continuing School
03.2015 - 11.2016
Cashier/server
03.2005 - 08.2015
Security Officer
Allied Universal Security Services
Sep - Current
San Antonio College