Daja Moseby

• Established strong communication channels between departments on matters related to safety and security concerns, fostering collaboration among stakeholders.
• Constructed incident-reporting mechanisms for staff members which streamlined information flow during emergencies or crisis situations.
• Reviewed existing policies and procedures to identify areas for improvement, streamlining processes without sacrificing effectiveness or compliance standards.
• Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
• Trained staff in security awareness and protocols, cultivating a culture of vigilance within the organization.
• Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
• Worked and collaborated with local law enforcement to reduce ORC within tenants spaces.

• Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
• Wrote and submitted daily reports on security team operations.
• Removed unauthorized persons from facility grounds.
• Recorded incident reports with detailed accounts of occurrences.
• Demonstrated commitment to public safety by patrolling events and well-populated establishments.
• Screened vendors and contractors before granting access to restricted areas within mall.
• Provided first-line support to shift workers during incidents and escalated situations as appropriate.
• Trained security workers on site-specified procedures.
• Managed security staff rotation for position coverage on breaks.
• Led team of 7 guards in monitoring high volume of mall traffic during peak hours and days
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• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Answered average of 5 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Educated customers on company systems, form completion, and access to services.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Resolved customer concerns with positive approach and constructive strategies.

• Physically and verbally interacted with students throughout the day.
• Established a safe play environment for the students.
• Gave one-on-one attention to students, while maintaining overall focus on the entire group.
• Led activities that developed students' physical, emotional and social growth.
• Communicated nonverbally with children to provide them with comfort, encouragement and positive reinforcement.
• Redirected poor behavior using the positive reinforcement method.
• Created strategies to meet the needs of mentally and physically disabled students.
• Redirected students using Positive Behavior Support (PBS).
• Instructed students with disabilities, including down syndrome, and autism
• Delivered effective and differentiated classroom instruction to a diverse range of developmentally challenged students.
• Monitored client progress in group settings by assessing technique and form.
• Provided guidance and inspiration to class members and recommended additional fitness resources.

• Organized activities for birth parents and in-home support counselors.
• Reported child abuse in accordance with legal standards of mandatory reporters.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Developed rapport to create safe and trusting environment for care.
• Used interactive visuals and static worksheets to teach each student algebra and writing techniques.
• Completed all paperwork, recognizing any discrepancies and addressing them timely.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Drove 4 children in facility van to off-site recreation activities

• Supported criminal investigations by collaborating
• Fully with local law enforcement representatives.
• Responded quickly to incidents and assessed active situations for security concerns.
• Logged vehicles entering and leaving premises.
• Performed hourly patrols of building areas, parking lots and facility grounds.
• Wrote daily reports detailing visitors, incidents and resolutions.
• Guarded Inmates.
• Conducted inmate watch to insure all inmates are safe and following rules.
• Checked personnel ID badges and issued temporary credentials to visitors.
• Inspected packages, bags and deliveries entering facility to minimize risk to personnel.
• Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
• Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
• Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
• Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
• On call employee.

• Responded quickly to incidents and assessed active situations for security concerns.
• Supported criminal investigations by collaborating fully with local law enforcement representatives.
• Completed full building and grounds patrols to spot and investigate concerns.
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• Circulated among visitors, patrons and employees to preserve order and protect property.
• Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.

• Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
• Loaded and unloaded currency
• Maintained excellent attendance record, consistently arriving to work on time.
• DOT exam active ( 2 years)
• Operated armored truck
• Delivered currency to ATM and retail stores.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Documented details about delivery times, problems and special circumstances.
• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
• Drove safely at all times to avoid accidents and harm.

• Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
• Taught clients how to complete basic household chores and prepare food.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Completed documentation for every incident and forwarded to correct personnel for review.
• Developed individual treatment goals based on history and diagnosis.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Ran individual therapy and family therapy sessions for children ages 2 to 14.
• Applied array of different methodologies to assist patients with therapy.

• Kept individuals safe by removing hazards and correcting problems.
• Promoted social, emotional and physical health through diverse activities.
• Adapted environments to meet changing physical and mental conditions.
• Planned and cooked nutritious meals to meet specific dietary needs.
• Organized medication and provided reminders according to schedule.
• Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
• Partnered with team of registered nurses to achieve overall well-being of all patients.

• Key Holder. Tap Supervisor
• Stocked and replenished merchandise according to store merchandising layouts.
• Handled all customer relations issues in gracious manner and in accordance with company policies.
• Welcomed customers into store and helped them locate items.
• Answered customer telephone calls promptly and in an appropriate manner.
• Cleaned and organized the store, including the checkout desk and displays.
• Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
• Verified that all customers received receipts for their purchases.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Operated a cash register for cash, check and credit card transactions with 100% accuracy.
• Trained over 10 new sales associates each quarter.
• Identified potential shoplifter's and alerted management.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Monitored new sales associates to contribute to the store's positive culture.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

• Responded appropriately to physical, emotional and developmental needs of patients.
• Maintained sanitary residents' and program rooms.
• Answered patient calls for care and feeding.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
• Maintained accurate records of patient care, condition, progress and concerns.
• Obtained information about clients' medical history, drug history, complaints and allergies.
• Maintained clean, healthy and safe environment.
• Helped residents programming goals and increase their independence.
• Followed safe lifting techniques and individual resident lifting instructions.
• Transported patients to other areas of hospital in wheelchair and gurney.
• Reported any unusual circumstances in patients' condition or environment.
• Provided comforting and soothing environment.
• Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
• Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
• Helped patients move in and out of beds, baths, wheelchair and automobiles.
• Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
• Monitored expiration of medical supplies and medications.
• Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.

• Priced merchandise, stocked shelves and took inventory of supplies.
• Stocked and replenished merchandise according to store merchandising layouts.
• Welcomed customers into store and helped them locate items.
• Answered customer telephone calls promptly and in appropriate manner.
• Maintained established merchandising standards, including window, sales floor and promotional displays.
• Cleaned and organized store, including checkout desk and displays.
• Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
• Verified that all customers received receipts for their purchases.
• Operated cash register for cash, check and credit card transactions with 100% accuracy.

• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
• Increased revenue by acquiring new customers and determining needs to offer relevant products.
• Efficiently solved complex problems that impacted management.
• Communicated with customers to understand needs and recommend appropriate solutions.
• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
• Utilized professional sales techniques to persuasively communicate with clients.
• Helped resolve client problems quickly with superior customer service.
• Developed and delivered engaging sales presentations to convey product benefits.

• High School internship.
• Took patients on walks
• Played games
• Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
• Assisted patients with personal requirements for housekeeping and grooming assistance
• Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
• Changed dressings, bandages and binders to maintain proper healing and sanitary measures
• Determined specific needs and provided most appropriate level of services for patient well-being

Explores are not permitted to perform any job assignments that are deemed dangerous and that should only be conducted by a sworn personnel

• Actively patrolled assigned areas to prevent and detect roadway crimes.
• Accompanied Brentwood police department during shifts to evaluate performance and resolve any incorrect behaviors.
• Talked regularly with citizens to establish rapport and become familiar presence in area.
• Built excellent rapport and working relationship with Brentwood , to build trust and improve upon communication.
• Assisted patrol experts during 5 or more ride-alongs

• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
• Checked over 10 daily IDs to verify ages and uphold CA liquor laws

• Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
• Organized and managed events and projects as part of community support services.
• Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
• Freed full-time employees up for more critical work by completing clerical tasks and office work.
• Spoke with community organizations to boost outreach and highlight programs successes.
• Provided immediate responses to questions from volunteers.
• Met with group of up to 3 individuals to oversee games and academic activities

• Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
• Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
• Provided product information and menu item explanation in consideration of dietary restrictions.
• Assisted guests, including offering personable greetings and taking orders.
• Completed training to learn additional techniques for making new and seasonal items.
• Cleaned food preparation areas, tools and equipment.
• Provided excellent customer service by greeting customers and meeting quality expectations
• Trained new team members on procedures, customer service and sales techniques
• Became familiar with products to answer questions and make suggestions

• Coordinated with producers and on-air talent to create program content, new ideas and segments.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Managed capture and editing of video footage to monitor consistency.
• Handled 50 calls per day to address customer inquiries and concerns