Angelina Rodriguez
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking a full-time position that offers professional challenges utilizing interpersonal skills and foundational knowledge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ACAMS Workshops
Las Vegas Convention
10.2023 - 10.2023
- Learned more about AML/BSA requirements, audit procedures, and other regulated banking activity.
- Read fraud and security risk management-related articles and took part in webinars to further understand changes in fraud and security landscape.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Identified and implemented effective methods for examining and analyzing financial documents.
- Examined financial records, checking for accuracy and compliance with established regulations.
- Discussed activities of institutions to enforce laws and regulations, assessing legality of transactions and operations or financial solvency.
Hospitality
Hyatt Corporation
05.2022 - 09.2023
- Provided hospitality and support to visitors and meeting attendees.
- Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.
- Coordinated promotional activities to increase customer awareness of hospitality services.
- Trained new staff members on proper customer service and hospitality policies.
- Developed and executed strategies to improve customer experience in hospitality settings.
- Maintained high level of service and hospitality, contributing to corporate recognition.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Maintained inventory, strategically monitoring demand and supporting large-scale hospitality operations.
- Collaborated with caterers and other hospitality vendors to provide first-rate products and services to employees and guests.
- Reviewed, revised, modified and edited documents prepared by others.
Hospitality
Perry's Steakhouse
12.2021 - 05.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Cultivated positive guest relations by managing information and orchestrating seating.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hospitality
Walk On's Sports Bistreaux
04.2021 - 01.2022
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
Clerk
Convenience Store
08.2019 - 08.2020
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, and overseeing operation of office equipment.
- Interacted with customers by phone, or in-person to provide information.
- Assisted with onboarding of new employees.
- Kept supplies well organized and sufficiently stocked.
- Worked effectively in fast-paced environments.
Hospitality
Cracker Barrel
11.2018 - 09.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Rowlett High School
Rowlett, TX05.2020
Some College (No Degree) - Business-Finance
Richland College
Dallas, TXSkills
- Transaction Monitoring
- Know Your Customer
- Data Analysis
- Document Processing
- Strong Analytical Skills
- Collaborative Teamwork
- Research Proficiency
- Due Diligence
- Risk Assessment
- Compliance Understanding
- Fraud Investigation
Certification
- Certified Anti-Money Laundering Specialist
- AML Foundations
- Anti Bribery and Corruption
- Enhanced Financial Inclusion with a Risk-Based Approach
- Preventing Online Child Exploitation with Financial Intelligence
- Fighting Modern Slavery and Human Trafficking
Languages
English
Native or Bilingual
Spanish
Professional Working
Affiliations
- Association of Certified Anti-Money Laundering Specialists - Current member
Timeline
ACAMS Workshops
Las Vegas Convention
10.2023 - 10.2023
Hospitality
Hyatt Corporation
05.2022 - 09.2023
Hospitality
Perry's Steakhouse
12.2021 - 05.2022
Hospitality
Walk On's Sports Bistreaux
04.2021 - 01.2022
Clerk
Convenience Store
08.2019 - 08.2020
Hospitality
Cracker Barrel
11.2018 - 09.2019
High School Diploma -
Rowlett High School
Some College (No Degree) - Business-Finance
Richland College