Angelina Rodriguez
Sachse,TX
Summary
Detail-oriented Customer Service Professional with five years of experience, including three in Shift Management. Expertise in cash handling, transaction accuracy, and conflict resolution. Developed training programs and coordinated team priorities to enhance operational efficiency and deliver reliable customer support.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Shift Manager
Starbucks
Wylie, Texas
05.2024 - Current
- Trained new employees on customer service, product knowledge, and cash handling techniques to enhance service quality.
- Coached team members to enhance performance and achieve team objectives.
- Taught staff upselling techniques to meet revenue targets.
- Monitored store operations to ensure compliance with company policies and procedures, maintaining operational integrity.
- Supported cash handling and point-of-sale transactions.
- Built positive working relationships with staff, customers, and vendors.
- Documented employee behavioral issues to maintain a positive work environment., losses and customer complaints to upper-level management.
Barista
Starbucks
Fate, Texas
05.2021 - 05.2024
- Resolved customer issues promptly, ensuring satisfaction and fostering repeat business.
- Resolved customer concerns promptly, reinforcing brand loyalty.
- Assisted colleagues during peak hours, facilitating smooth operations and enhancing customer service.
- Structured workstations to enhance productivity and reduce task completion time., enabling quick task completion during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Education
High School Diploma -
Royse City High School
Royse City, TX05-2023
Skills
- Cash handling
- Cash Reconciliation
- Policy and procedure compliance
- Customer service
- Customer needs assessment
- Team coordination
- Inventory management
- Bilingual communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Manager
Starbucks
05.2024 - Current
Barista
Starbucks
05.2021 - 05.2024
High School Diploma -
Royse City High School