Summary
Work History
Overview
Education
Skills
Languages
Accomplishments
Timeline
Generic

Angelina Roukoz

Commerce Township,MICHIGAN

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at helping many patients at the same time while attending to the medical staffs needs. Strives to meet customer and patient needs, drive satisfaction and promote long-term loyalty.

Work History

Henry Ford Hospital ER Volunteer

Henry Ford Hospital
WestBloom Field, MICHIGAN
01.2025 - Current
  • Answered patient inquiries and provided information about healthcare services.
  • Cleaned and set up rooms in preparation for patient appointments.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Transported patients to and from appointments, assisting with getting in and out of vehicles.
  • Comforted patients and families in emergency room and brought coffee or other items for support.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Oversaw items in patient rooms and replenished low supplies.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
  • Prepared and delivered meals to patients, assisting with feeding when necessary.

Restaurant Waiter

Sunny's Cafe
West Bloomfield, MICHIGAN
06.2022 - Current
  • Greeted customers, provided menus and answered questions about menu items.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Resolved customer complaints in a polite manner according to company policy.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.

Softball Player

Walled Lake Central High School
Wixom, MICHIGAN
04.2024 - 06.2024
  • Took part in team drills to develop agility, accuracy and strength.
  • Practiced batting, pitching and fielding techniques to improve overall skillset.
  • Performed warm-up exercises prior to each game to ensure physical readiness.
  • Maintained positive attitude throughout practices and games.
  • Encouraged teammates during difficult times on the field.
  • Assisted coaching staff with organization of practice sessions.

Shopper

Hospitality House Food Pantry
Commerce, MICHIGAN
01.2024 - 05.2024
  • Assisted customers in selecting desired merchandise and provided product knowledge.
  • Maintained a clean, organized work area to ensure customer satisfaction.
  • Assisted colleagues in completing assigned tasks in a timely manner.
  • Verified pricing accuracy throughout the store using price tags and labels.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

Overview

3
3
years of professional experience

Education

Bachelor of Science - Applied Health Science

Wayne State University
Detroit, MI
06-2028

Skills

  • Personal hygiene
  • Service Quality
  • Table Setting
  • Menu knowledge
  • Food presentation
  • Soft drink service
  • Guest Relations Management
  • Safe Food Handling
  • Compliance standards

Languages

English
Native/ Bilingual
Arabic
Professional

Accomplishments

  • Earned the Wildcat Merit Scholarship
  • I got Academic All-State in my junior and senior years of High school
  • Made All-Districts in Softball
  • Made All-Conference in Softball
  • Was in the National Honors Society in my Senior year

Timeline

Henry Ford Hospital ER Volunteer

Henry Ford Hospital
01.2025 - Current

Softball Player

Walled Lake Central High School
04.2024 - 06.2024

Shopper

Hospitality House Food Pantry
01.2024 - 05.2024

Restaurant Waiter

Sunny's Cafe
06.2022 - Current

Bachelor of Science - Applied Health Science

Wayne State University

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Angelina Roukoz