Angelina Santos
Smithfield ,RI
Summary
Dynamic Service Advisor with a strong work ethic at Accurate Auto Center, consistently exceeding sales targets through strategic upselling. Proven multitasker with excellent communication skills, enhancing customer satisfaction and streamlining service processes. Adept at vehicle assessment and warranty claims management, fostering collaboration among teams to ensure efficient operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
Accurate Auto Center
10.2024 - Current
- Provided guidance on vehicle maintenance to enhance customer understanding.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Achieved and often exceeded sales targets each month through strategic upselling.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Professional Soccer Player
Clube Atlético Ouriense
08.2023 - 08.2024
- Successfully transitioned from youth to professional soccer, adapting to new levels of competition and skill requirements.
- Improved overall team defense by consistently applying tactical strategies learned from coaching staff.
- Established positive relationships with coaches and teammates, promoting mutual trust and respect both on and off the field.
- Developed strong teamwork skills, fostering collaboration and cooperation among teammates on the field.
- Developed an understanding of international styles of play through participation in overseas tournaments or friendly matches.
- Effectively communicated with fellow team members, subordinates, coaches, and supervisors.
- Participated in community outreach programs as a representative of the team, enhancing public relations and fan engagement efforts.
- Mentored younger players within the club system by sharing knowledge gained over years of experience playing professionally.
Server
The Last Resort
05.2020 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Soccer Coach
Bayside FC
06.2022 - 05.2023
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Adopted soccer strategies and tactics to maximize team potential.
- Maintained player safety through careful practice and game supervision.
- Engaged parents, players and staff to maintain open, constructive communications.
Education
General Studies
American International College
Springfield, MAGeneral Studies
Community College of Rhode Island
Warwick, RISkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Excellent communication
- Team player mentality
- Price quoting
- Data entry
- Records management
- Warranty claims process management
- Service estimates
Certification
CPR Certified
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Service Advisor
Accurate Auto Center
10.2024 - Current
Professional Soccer Player
Clube Atlético Ouriense
08.2023 - 08.2024
Soccer Coach
Bayside FC
06.2022 - 05.2023
Server
The Last Resort
05.2020 - 07.2023
General Studies
American International College
General Studies
Community College of Rhode Island
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