Miriam Martinez

U.S.F. Fabrication

11.2007 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended products to customers, thoroughly explaining details.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat business and improved sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Exhibited high energy and professionalism when dealing with clients and staff.
Maintained up-to-date knowledge of product and service changes.
Trained new personnel regarding company operations, policies and services.
Cross-trained and provided back up for customer service managers.
Sought ways to improve processes and services provided.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns