Angelina Sherlock
St. Paul,MN
Summary
Detail-oriented and customer-focused banking professional with experience in cash handling, transaction processing, customer relationship building, and operational support within fast-paced financial and healthcare environments. Proven ability to maintain accuracy, security, and compliance while delivering exceptional client service. Experienced in balancing cash drawers, resolving customer concerns, identifying banking solutions, and supporting branch operations. Strong background in leadership, inventory management, and regulated environments requiring confidentiality, precision, and accountability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bank Teller
Wells Fargo
Saint Paul, MN
10.2024 - Current
- Processed a high volume of daily customer transactions including deposits, withdrawals, cashier’s checks, money orders, temporary checks, loan payments, and large cash change orders with accuracy and efficiency.
- Maintained balanced cash drawers and ensured compliance with bank security procedures and cash-handling policies.
- Opened and closed branch operations while safeguarding confidential client information and ensuring branch security standards were met.
- Accepted and prepared incoming and outgoing cash shipments while maintaining accurate records and cash controls.
- Built positive customer relationships by identifying opportunities to improve clients’ banking experiences through account upgrades, savings products, and mobile banking solutions.
- Delivered professional and efficient customer service while resolving account concerns and answering banking-related questions.
- Maintained proficiency in Wells Fargo systems including SVP and TellerView to support daily branch operations.
- Collaborated with team members to maintain smooth workflow, operational efficiency, and strong customer satisfaction.
Dispensary Supervisor
Rise Cannabis
01.2022 - 01.2023
- Supervised daily dispensary operations while ensuring compliance with company standards, inventory procedures, and state regulations.
- Supported team performance by coordinating breaks, assisting staff throughout shifts, and communicating operational updates and policy changes.
- Managed cash handling responsibilities including cash drops, change requests, drawer balancing, and preparation of nightly deposits.
- Conducted nightly inventory audits and maintained accurate Excel spreadsheets to minimize discrepancies and support operational accuracy.
- Assisted with onboarding and coaching team members to improve productivity, customer service, and workplace morale.
- Maintained knowledge of changing products, procedures, and regulations to provide accurate guidance to both customers and staff.
Dispensary Technician
Rise Cannabis
01.2021 - 01.2022
- Verified patient records and updated information across multiple systems while maintaining confidentiality and compliance standards.
- Accurately dispensed medical cannabis products according to pharmacist instructions and legal allotment requirements.
- Performed inventory audits and reconciliations to maintain accurate inventory records and investigate discrepancies.
- Assisted customers by answering product questions and ensuring a positive and compliant patient experience.
- Maintained detailed documentation and data accuracy in fast-paced retail and healthcare environments.
Pharmacy Technician
Genoa Healthcare Pharmacy
01.2018 - 01.2021
- Processed electronic prescriptions accurately while ensuring compliance with healthcare regulations and pharmacy procedures.
- Coordinated medication cycle fills to ensure timely delivery of prescriptions for patients and healthcare facilities.
- Assisted patients, nurses, and healthcare staff by answering calls, resolving concerns, and providing prescription-related information.
- Communicated with insurance providers to resolve coverage issues and support prescription processing.
- Operated pharmacy packaging equipment while monitoring medication accuracy and organization.
- Maintained patient confidentiality and HIPAA compliance at all times.
Pharmacy Technician
Walgreens
01.2018 - 01.2018
- Assisted customers with prescription pickups, insurance questions, and general pharmacy support while delivering excellent customer service.
- Prepared prescriptions for pharmacist review by accurately counting medications, entering patient information, and organizing medication orders.
- Resolved insurance issues by contacting providers and updating patient profiles to ensure accurate billing.
- Answered phones, addressed customer concerns, and supported daily pharmacy operations in a high-volume environment.
- Maintained organized and compliant workstations to support operational efficiency and safety standards.
Customer Service Representative
Walgreens
01.2016 - 01.2018
- Delivered friendly and efficient customer service in a fast-paced retail environment.
- Handled register transactions, resolved customer concerns, and assisted with daily store operations.
- Supported inventory organization and maintained clean, organized work areas.
Manager on Duty
Moe’s Southwest Grill
01.2016 - 01.2018
- Supervised shift operations, delegated tasks, and ensured high standards of customer service.
- Assisted with cash handling, drawer balancing, and daily operational procedures.
- Supported staff training and maintained an organized, team-oriented work environment.
Education
High School Diploma -
First Colonial High School
Virginia Beach, VA06-2017
Associate of Arts -
Minneapolis Community And Technical College
Minneapolis, MN05-2030
Skills
- Microsoft Office Suite (Excel, Word, Outlook)
- SVP & TellerView Banking Systems
- Data Entry & Documentation
- Inventory Tracking & Auditing
- Customer Account Support Systems
- Customer relationship development
- Cash handling expertise
- Multitasking and organization
Certification
- Pharmacy Exposure Control Plan & Bloodborne Pathogen Certification
- APhA/WSU Pharmacy-Based Immunization Administration
- American Red Cross CPR/First Aid/AED Certification
Timeline
Bank Teller
Wells Fargo
10.2024 - Current
Dispensary Supervisor
Rise Cannabis
01.2022 - 01.2023
Dispensary Technician
Rise Cannabis
01.2021 - 01.2022
Pharmacy Technician
Genoa Healthcare Pharmacy
01.2018 - 01.2021
Pharmacy Technician
Walgreens
01.2018 - 01.2018
Customer Service Representative
Walgreens
01.2016 - 01.2018
Manager on Duty
Moe’s Southwest Grill
01.2016 - 01.2018
High School Diploma -
First Colonial High School
Associate of Arts -
Minneapolis Community And Technical College
Awards
Champion of Champions – Winning Together Award
Core Qualifications
- Cash Handling & Balancing
- Customer Service & Relationship Building
- Banking Transactions & Account Support
- Branch Opening & Closing Procedures
- Cross-Selling Banking Products & Services
- Regulatory & Compliance Awareness
- Inventory Management & Auditing
- Team Leadership & Staff Support
- Microsoft Office Suite & Excel
- Problem Solving & Conflict Resolution
- Data Entry & Administrative Support
- HIPAA & Confidential Information Handling