Angelina Smith
Clarkdale,AZ
Summary
Experienced manager on duty proficient in solving diverse issues. Proficient in business needs and focused on improving guest relations, team productivity and guest service standards. Demonstrated success in improving operational efficiency and fostering positive work environment. Known for strong decision-making skills and ability to handle high-pressure situations.
Overview
7
7
years of professional experience
Work History
Clarkdale Jerome School Board
Clarkdale Jerome School District #3
Clarkdale, Arizona
09.2020 - Current
- Contributed innovative ideas and solutions to enhance school performance and outcomes.
- Worked successfully with diverse group of colleagues to accomplish goals and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with board members to achieve project objectives and meet deadlines.
Manager on Duty
Cliff Castle Hotel and Casino
Camp Verde , Arizona
10.2018 - Current
- Interacts with guests, provide information, assist with guest services, resolve guest disputes and complaints.
- Monitor gaming activity and provided feedback to ensure quality guest service.
- Report activity to Management through shift reports.
- Ensured compliance with safety regulations, company policies, and procedures.
Education
Dental Assistant - Dental
Bryman College
Phoenix, AZ04-2004
High School Diploma -
Camp Verde High School
Camp Verde, AZ05-1990
Some College (No Degree) - General Studies
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZSome College (No Degree) - General Studies
Yavapai College
Clarkdale, AZSkills
- Guest Service, Team members relations
- Monitor and report activities on the gaming floor
- Resolve guest disputes and complaints
- Knowledge of policies and procedures, regulation and meeting laws
- Time management abilities
Timeline
Clarkdale Jerome School Board
Clarkdale Jerome School District #3
09.2020 - Current
Manager on Duty
Cliff Castle Hotel and Casino
10.2018 - Current
Dental Assistant - Dental
Bryman College
High School Diploma -
Camp Verde High School
Some College (No Degree) - General Studies
Maricopa Community Colleges, Scottsdale Community College
Some College (No Degree) - General Studies
Yavapai College