Angelina Sosa
Experienced Sales Professional
Syracuse,NY
Summary
Dynamic manager with a proven track record in operational efficiency and staff management at Dazed Dispensary. Expertise in training development and client relations led to enhanced service delivery and compliance, significantly improving customer satisfaction. Skilled in point of sale management, fostering a collaborative team environment to drive performance and achieve business goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Manager on Duty
Dazed Dispensary
Syracuse, New York
02.2025 - 11.2025
- Supervised daily operations and ensured compliance with state regulations.
- Managed staff schedules and delegated tasks to streamline workflow and improve service delivery.
- Oversaw operations to ensure compliance, supported staff performance, and addressed customer needs.
- Resolved customer inquiries and provided exceptional service experiences.
- Conducted training sessions for new employees on product knowledge.
- Monitored inventory levels and coordinated restocking efforts effectively.
- Implemented safety protocols to maintain a secure environment for staff and customers.
- Collaborated with management to refine operational procedures, enhancing overall efficiency.
Budtender
Diamond Tree Dispensary
07.2024 - 12.2024
- Educated customers on cannabis products, processed sales, and ensured compliance with regulations.
- Provided personalized recommendations based on customer preferences.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Delivered personalized customer service by addressing inquiries about product usage and benefits.
- Assisted customers in selecting the best products for their needs.
- Processed customer transactions with attention to accuracy and efficiency.
- Ensured compliance with local regulations and dispensary policies.
- Participated in training sessions to improve product knowledge and skills.
Education
Associate of Science - Humanities
Onondaga Community College
Syracuse, NY05-2002
High School Diploma -
George W. Fowler High School
Syracuse, NY06-1997
Skills
- Point of sale management
- Sales strategies
- Operational efficiency
- Staff management
- Training development
- Staff training
- Training and mentoring
- Performance management
- Client relations and support
- Team collaboration
- Problem resolution
- Communication skills
- Employee engagement
- Product education
Cover Letter
Dear Hiring Manager,, I am applying for a Budtender position. I bring cannabis certification, dispensary experience, and strong customer service skills. I am knowledgeable in NY compliance and product education. I look forward to contributing to your team., Sincerely,, Angelina Sosa
Certification
CANNABIS WORKFORCE INITATIVE 15 HR. CERTIFICATION COURSE
Languages
Spanish
Full Professional
Timeline
Manager on Duty
Dazed Dispensary
02.2025 - 11.2025
Budtender
Diamond Tree Dispensary
07.2024 - 12.2024
Associate of Science - Humanities
Onondaga Community College
High School Diploma -
George W. Fowler High School