Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelina Vasquez

Mesa,AZ

Summary

Dynamic and adaptable professional with a proven track record in problem resolution and organizational skills, honed across roles from Answering service operator to Insurance Specialist at McKesson Specialty Health. Excelled in managing over 200+ calls daily and streamlined patient care processes, demonstrating exceptional computer skills and a commitment to excellence.

Overview

7
7
years of professional experience

Work History

Answering Service Operator

A Professional Image
Mesa , AZ
03.2022 - Current
  • Entered notes into the database for each call received.
  • Managed multiple tasks simultaneously without compromising quality of work.
  • Escalated customer complaints or issues to supervisor when necessary.
  • Routed calls to appropriate personnel or departments.
  • Answered up to 200+ calls a day.

Team Leader

Deseret Industries
Glendale , AZ
02.2021 - 03.2022
  • Inspected clothing to identify imperfections, assign grades, and determine issues with production.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Promoted to a leadership position in recognition of a strong work ethic and demonstrated ability to provide exceptional customer service.

Insurance Specialist

McKesson Specialty Health
Scottsdale, AZ
12.2017 - 02.2021
  • Called doctors' offices and pharmacies to check if a prior authorization is needed for the patient's scripts.
  • Performed data entry tasks accurately into company systems.
  • Reported the prior authorization status to upper management.
  • Consistently participated in HIPAA training and Google Excel training.

Education

GED -

Maricopa Community Colleges, Phoenix College
Phoenix, AZ
05-2016

Skills

  • Problem resolution
  • Organizational skills
  • Computer skills
  • Troubleshooting
  • Organization and time management
  • Typing

Timeline

Answering Service Operator

A Professional Image
03.2022 - Current

Team Leader

Deseret Industries
02.2021 - 03.2022

Insurance Specialist

McKesson Specialty Health
12.2017 - 02.2021

GED -

Maricopa Community Colleges, Phoenix College

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Angelina Vasquez