Madylin Meek
Secane,PA
Summary
Dynamic professional with a proven track record at Medicalm, excelling in customer service and communication. Adept at managing high call volumes while providing empathetic support, enhancing patient satisfaction. Skilled in time management and problem-solving, with a strong ability to collaborate effectively within teams to achieve goals.
Overview
10
10
years of professional experience
Work History
Answering Service Operator
Medicalm
02.2021 - Current
- Managed high call volume efficiently, ensuring timely responses for patient inquiries.
- Provided empathetic support to patients, addressing concerns and directing them to appropriate resources.
- Relayed and transcribed written and verbal messages to personnel.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Increased caller satisfaction with friendly, empathetic, and professional communication skills.
- Answered incoming calls, greeted callers, provided information and collected information.
Puppet Builder
Rondee Productions
06.2023 - 10.2025
- Constructed puppets and puppet accessories according to design specifications and production schedules.
- Operated hand and power tools, ensuring compliance with safety protocols.
- Supported puppet production by executing detailed hand sewing and precise gluing tasks.
- Collaborated with crew members to streamline assembly processes for timely project completion.
- Maintained inventory of materials and tools, optimizing resource allocation for projects.
Assistant
Horror Show Jack Fangsmith
05.2017 - 05.2018
- Executed dental impression techniques to ensure accurate fabrication of personalized faux vampire fangs.
- Facilitated sales of horror-themed merchandise at conventions.
- Collaborated with team members to ensure seamless execution of promotional activities and campaigns.
- Managed communication between departments to facilitate efficient workflow and project completion.
Sales Associate
Spirit Halloween LLC
09.2016 - 11.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and improve sales.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Collaborated with team members to achieve daily sales goals and promote store promotions.
- Adapted quickly to changing inventory levels and seasonal products to meet customer demands.
- Provided support in inventory management by restocking shelves and organizing backroom supplies.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Ridley High School
Folsom, PA05-2016
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Cash register operation
Verbal/written communication
Goal oriented
Reliable and punctual
Outgoing personality
Meeting deadlines
Professional demeanor
Relationship selling
Verbal and written communication
Positive and professional
Task prioritization
Friendly and outgoing
Display setup
Merchandise display
Retail store operations
Timeline
Puppet Builder
Rondee Productions
06.2023 - 10.2025
Answering Service Operator
Medicalm
02.2021 - Current
Assistant
Horror Show Jack Fangsmith
05.2017 - 05.2018
Sales Associate
Spirit Halloween LLC
09.2016 - 11.2016
High School Diploma -
Ridley High School