Lulu Davila
Sausalito,CA
Summary
I am a motivated professional with Associate Degrees in Mechanical Engineering and Mathematics. I have basic knowledge experience using SolidWorks and Fusion 360 for 3D design. I enjoy solving problems and using math to work on engineering projects. I am looking for an engineering job where I can grow my skills and help with exciting projects.
Overview
10
10
years of professional experience
Work History
Answering Service Operator
Enterprise telecommunications
Sausalito, CA, USA
06.2021 - Current
- Answered a high volume of incoming calls from customers, providing help, answering questions, and directing calls to the right department
- Took accurate messages with attention to detail, making sure the spelling was correct and the messages reached the right person or department on time
- Scheduled, confirmed, and canceled appointments, keeping everything organized and communicating clearly with clients or customers
- Maintained clear communication systems to handle all calls and messages in a professional and timely manner
- Typed quickly and accurately to document messages and information during call handling
Dispatcher
Redwood Security Systems
Mill Valley, CA, USA
01.2021 - 07.2021
- Answered incoming calls and provided customer support for alarm related inquiries
- Dispatched security personnel, technicians, and contacted police when necessary
- Entered data accurately into company systems
- Communicated with customers, staff, and law enforcement to manage alarm responses
Project Coordinator
Builders solutions
San Rafael, CA, USA
01.2020 - 02.2021
- Answer phone calls
- Print invoices or change orders for construction plans
- Work with Excel
- Pick up any material at Rafael Golden State lumber stores and organized documents of every purchase
Office Administrator
Foster care association center
California, USA
08.2015 - 10.2017
- Answer phone calls and scheduling appointments
- Data Entry
- Provided information to customers about the foster care program
- Strong problem solving skills
Education
Associate's degree - Mechanical Engineering
College of Marin
College Degree - Mathematics
College of Marin
Kentfield, CAHigh school Diploma -
Novato High School
Novato, CA06.2014
Skills
- SolidWorks
- Fusion 360
- Problem-solving
- Critical thinking
- Calculus
- Linear algebra
- Differential equations
- Data analysis
- Documentation
- Project management
- Effective communication
- Verbal communication
- Written communication
- Attention to detail
- Clarity
- Systematic problem solving
- Efficient solutions
Accomplishments
I was Awarded an Honors Scholarship through Alpha Gamma Sigma, the California Community College Scholarship Honor Society, for academic excellence. Elected to permanent membership, recognizing my commitment to high academic standards and providing access to exclusive rights and privileges associated with the society.
Languages
Spanish and English
Native or Bilingual
Timeline
Answering Service Operator
Enterprise telecommunications
06.2021 - Current
Dispatcher
Redwood Security Systems
01.2021 - 07.2021
Project Coordinator
Builders solutions
01.2020 - 02.2021
Office Administrator
Foster care association center
08.2015 - 10.2017
Associate's degree - Mechanical Engineering
College of Marin
College Degree - Mathematics
College of Marin
High school Diploma -
Novato High School