Berrly Arriaga
Brownsville,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Answering Service Operator
Bahia Medical Urgent Care
10.2024 - 08.2025
- Handled incoming calls efficiently, ensuring accurate message delivery and prompt service.
- Provided outstanding customer support by addressing inquiries and resolving issues effectively.
- Ensured compliance with company policies while handling sensitive information professionally.
- Maintained detailed logs of calls and messages for record-keeping purposes.
Youth Care Worker
Southwest Key Programs- Casa Padre
08.2021 - 10.2023
- Supported youth in daily activities, fostering a positive and engaging environment.
- Assisted in implementing individualized care plans tailored to each youth's needs.
- Monitored behavioral patterns and documented incidents accurately for review.
- Fostered safe and nurturing environment, ensuring physical and emotional safety of all youth under care.
Customer Service Representative
Teleperformance
01.2020 - 01.2021
- Provided in-depth product knowledge to assist customers with purchase decisions.
- Collaborated with team members to streamline service processes and improve response times.
- Managed customer complaints with empathy, ensuring timely resolution and retention.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
High School Diploma -
Rivera High School
Brownsville01-2004
Skills
- Customer service
- Data entry proficiency
- Documenting calls
- Computer skills
- Front desk management
Timeline
Answering Service Operator
Bahia Medical Urgent Care
10.2024 - 08.2025
Youth Care Worker
Southwest Key Programs- Casa Padre
08.2021 - 10.2023
Customer Service Representative
Teleperformance
01.2020 - 01.2021
High School Diploma -
Rivera High School