Dynamic leader with a proven track record at Taco Bell, excelling in team supervision and client service. Skilled in coaching and technical support, I foster high standards and operational excellence, enhancing team performance and customer satisfaction. My approach has significantly contributed to achieving key performance indicators and fostering strong client and team relationships.
Overview
9
9
years of professional experience
Work History
Team Leader
Taco Bell
1300 Howe Ave Sacramento CA
10.2023 - 06.2024
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Reviewed, implemented and updated company records related to team activities for future reference.
Promoted high standerds through personal example to help each member understand expected behavious and standards.
Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Evaluated staff performance and provided coaching to address inefficiencies.
Caregiver
Pride
Sacramento, CA
04.2015 - 08.2021
Assisted patients with self-administered medications.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Built strong relationships with clients to deliver emotional support and companionship.
Transported individuals to events and activities, medical appointments, and shopping trips.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.