Angelina Burgos
Chesapeake,VA
Summary
Dedicated and mindful Teaching Assistant offers passionate and informed support for students and staff. Experienced interpersonal communicator addresses unique queries within educational settings and accommodates staff curriculum requirements.
Overview
9
9
years of professional experience
Work History
Teacher Assistant
Chesapeake Public School
Chesapeake, VA
09.2024 - Current
- Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe learning environment
- Monitored student progress through regular assessments and provided reports to lead teacher and parents/guardians
- Supported lead teacher in organizing class outings, assemblies, and parent-teacher conferences
- Maintained accurate records of student attendance, grades, and behavior incidents
- Attended professional development workshops/seminars to stay updated on best practices in education
General Manager/Shift Manager
Tropical Smoothie Cafe
Chesapeake, VA
09.2017 - 07.2024
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Created and maintained budgets, monitoring expenses to meet financial targets
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
- Increased team productivity by implementing new workflow processes and tools
Customer Service Representative
Conduent
Chesapeake, VA
03.2020 - 03.2021
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Education
Associate of Applied Science - Cyber Security
Tidewater Community College
Chesapeake, VA12.2026
High school diploma - undefined
Oscar F. Smith High School
06.2017
Skills
- Phone etiquette
- Microsoft Outlook
- Computer skills
- Handling customer inquiries
- Phone inquiries
- Experience with children
- Classroom support
- Customer service
- Classroom experience
- Phone experience
Languages
English
Timeline
Teacher Assistant
Chesapeake Public School
09.2024 - Current
Customer Service Representative
Conduent
03.2020 - 03.2021
General Manager/Shift Manager
Tropical Smoothie Cafe
09.2017 - 07.2024
High school diploma - undefined
Oscar F. Smith High School
Associate of Applied Science - Cyber Security
Tidewater Community College