Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angelinah Fili

Hemet,CA

Summary

Transportation and logistics professional with over 10 years of supervisory and dispatch experience. Demonstrated success in operational planning and delivery efficiency improvements, leading to significant cost reductions. Proficient in navigation, route planning, and customer service, with a strong focus on project management. Proven ability to meet challenging delivery goals under tight deadlines while maintaining high customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Transportation Supervisor

Smart & Final
06.2015 - 07.2024
  • - Supervised transportation operations, including dispatch, delivery scheduling, and driver performance.
  • - Optimized logistics routes, reducing operational costs, and improving on-time delivery metrics.
  • - Coordinated with cross-functional teams to ensure inventory availability and timely distribution.
  • - Monitored compliance with DOT regulations and internal safety policies.
  • - Trained and developed team members to meet performance standards.
  • Coordinated daily transportation operations for efficient product delivery.
  • Oversaw driver schedules to ensure timely pickups and drop-offs.
  • Managed vehicle maintenance and safety inspections for compliance.
  • Implemented routing software to optimize delivery efficiency.
  • Trained new drivers on company policies and safety protocols.
  • Communicated with warehouse staff to align loading schedules effectively.
  • Resolved transportation issues quickly to minimize disruptions.
  • Reviewed and approved transportation-related invoices for accuracy.
  • Coordinated daily transportation operations, including scheduling and routing of drivers.
  • Managed team of drivers to ensure timely delivery of goods while adhering to applicable laws and regulations.
  • Reviewed and verified records related to labor hours, delivery times and inventory levels.
  • Collaborated with other departments within the organization to ensure smooth coordination between teams.
  • Checked that drivers transported loads securely and in compliance with state DOT laws.
  • Monitored driver performance and provided feedback to ensure compliance with safety regulations.
  • Oversaw the selection process for new drivers ensuring they met all legal requirements before hiring.
  • Analyzed data to determine trends in fleet utilization, costs, and operational efficiency.
  • Verified that drivers maintained required professional competences, licenses and safety knowledge.
  • Provided training on safety protocols and proper handling procedures for loading and unloading cargo.
  • Prepared reports summarizing transportation activities such as deliveries completed, delays encountered.
  • Resolved customer complaints in a professional manner by providing appropriate solutions or alternatives.
  • Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.
  • Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
  • Kept close eye on driver and delivery operations to achieve and maintain stellar company reputation in market.
  • Coordinated repair and maintenance schedules for all fleet vehicles and associated equipment.

Dispatcher

Smart & Final
12.2012 - 06.2015
  • - Scheduled and dispatched deliveries to meet time-sensitive delivery goals.
  • - Communicated daily with drivers and vendors to resolve route or delivery issues.
  • - Utilized dispatch software to monitor vehicle locations and reroute as needed.
  • - Maintained customer satisfaction through proactive issue resolution.
  • - Contributed to the implementation of improved routing systems and dispatch procedures.
  • Coordinated timely dispatch of deliveries to ensure efficient supply chain operation.
  • Managed communication between drivers and warehouse staff for optimal routing.
  • Utilized dispatch software to track shipments and monitor delivery schedules.
  • Prioritized urgent orders and adjusted schedules to meet customer needs.
  • Trained new dispatchers on company processes and software systems.
  • Collaborated with logistics team to streamline transportation procedures and reduce delays.
  • Resolved driver issues promptly to maintain workflow continuity during operations.
  • Maintained accurate records of deliveries and inventory movements for reporting purposes.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Scheduled loads according to priority and available equipment.
  • Updated records of driver locations, delays, and cancellations.

Education

Associate of Arts - Business Administration/Management

Cerritos College
Cerritos, CA
01.2026

High School Diploma -

David Starr Jordan High School
Long Beach, CA
06.2010

Skills

  • Transportation and logistics management
  • Route optimization
  • Logistics management
  • Team leadership
  • Effective communication
  • Dispatch software and route optimization
  • Regulatory compliance and safety standards
  • Team leadership and training
  • Analytical problem-solving
  • Interpersonal and customer service skills
  • Compliance monitoring
  • Problem solving
  • Driver safety programs
  • Transportation regulations
  • Driver supervision
  • Fleet management
  • Accident / incident reports

Certification

  • Supervisor & Manager Development Program (SMDP), 2022
  • Leadership & Management Program (LMP), 2021

Timeline

Transportation Supervisor

Smart & Final
06.2015 - 07.2024

Dispatcher

Smart & Final
12.2012 - 06.2015

Associate of Arts - Business Administration/Management

Cerritos College

High School Diploma -

David Starr Jordan High School

Similar Profiles

CREATE PROFILE
Angelinah Fili
Want your own profile? Build for free at Resume-Now.com