Dedicated office professional with strong customer service and time management skills. Experienced in office administration and data management, committed to enhancing workflow efficiency and supporting team success.
Overview
9
9
years of professional experience
Work History
Office Secretary
WSM Ventures LLC
Asheville, North Carolina
01.2020 - 02.2023
Managed office communications and maintained professional correspondence for WSM Ventures LLC.
Maintained filing systems, ensuring easy access to important documents and records.
Assisted in preparing reports and presentations for internal and external stakeholders.
Coordinated travel arrangements for staff, optimizing schedules and itineraries.
Supported the onboarding process for new employees, facilitating smooth integration into the team.
Implemented administrative procedures to enhance workflow efficiency across departments.
Clerical Assistant
City of Raleigh
Raleigh, NC
01.2017 - 08.2019
Coordinated scheduling and appointments for city department staff, ensuring efficient time management.
Organized and maintained physical and electronic files for easy access.
Assisted in preparing reports and documents for city projects.
Delivered customer service support by addressing inquiries and directing requests to appropriate personnel.
Assisted with filing documents and maintaining records.
Entered data into spreadsheets for accurate tracking and reporting.
Answered phone calls and directed them to the appropriate personnel.
Scanned documents into digital format for storage purposes.
Performed data entry tasks with accuracy and speed.
Optometrist Technician
Asheville Vision Associates
Asheville, North Carolina
01.2014 - 01.2017
Supported optometrists during patient examinations and procedures, enhancing overall patient care.
Prepared examination rooms and maintained medical equipment, ensuring readiness for patient procedures.
Conducted preliminary tests to gather patient data and history accurately.
Educated patients on contact lens options and proper care techniques.
Coordinated patient scheduling and communicated appointment details, improving patient flow and satisfaction.