Marco Aviles Jr.
Bermuda Dunes,United States
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
18
18
years of professional experience
Work History
Unit Secretary
Eisenhower Medical Center
Rancho Mirage, CA
04.2025 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Maintained patient confidentiality in line with HIPAA regulations
- Oversaw electronic health record management, ensuring data accuracy and compliance.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
Server/Bartender
Daily Grill
Palm Desert, CA
09.2011 - 09.2021
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Resolved guest complaints promptly, maintaining a positive dining experience.
- Collaborated with team members for efficient workflow and excellent guest experiences.
Lead Bartender
First Class Catering Service Inc.
Palm Desert, CA
09.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Helped management plan and serve bar menu exceeding customer expectations.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Set up glassware, liquor, and other necessary supplies for special events.
- Checked ID cards and verified bar guests were of legal age.
Kitchen Manager
Chipotle
Palm Desert, CA
02.2009 - 09.2011
- Verified prepared food met standards for quality and quantity before serving to customers.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Amistad High School
Indio, CA05.2009
Skills
Customer Service
Promote Sales
Clear and Effective Communication
Workflow Efficiency
Mixed Drinks Preparations
Multitasking
Aloha POS
Menu Memorization
Timeline
Unit Secretary
Eisenhower Medical Center
04.2025 - Current
Lead Bartender
First Class Catering Service Inc.
09.2021 - Current
Server/Bartender
Daily Grill
09.2011 - 09.2021
Kitchen Manager
Chipotle
02.2009 - 09.2011
High School Diploma -
Amistad High School