Art
Angelina Sabrina Cruz
Walpole,MA
Summary
Dynamic Team Leader with a proven track record at Frugal Fannies, excelling in staff training and team leadership. Leveraged teamwork, collaboration, and organizational skills to enhance team productivity and foster an inclusive culture. Achieved significant improvements in team performance and customer service delivery through effective coaching and mentoring.
Overview
4
4
years of professional experience
Work History
Team Leader
Frugal Fannies
08.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Generated reports detailing findings and recommendations.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Answered questions about store policies and addressed customer concerns.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Recommended solutions to improve organization and administrative procedures.
- Increased productivity with thorough organization and prioritization of work orders.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
No Degree - Liberal Arts
05-2023
No Degree - General Studies
05-2022
High School Diploma -
06-2021
- Participated in the IB Program [2019-2021]
High School Diploma -
06-2019
- Honor Roll [1st term in 2018]
- Honor Roll [3rd & 4th term in 2019]
- Former member of Restorative Justice Program [2019]
Skills
- Teamwork and collaboration
- Attention to detail
- Staff training
- Coaching and mentoring
- Verbal and written communication
- Overseeing daily activities
- Organizational skills
- Shift scheduling
- Team Check-ins
- Feedback delivery
- Multitasking
- Active listening
- Team leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Flexible work hoursPaid time offPaid sick leave4-day work weekCareer advancementPersonal development programsInterests
History
Fashion
Film Animation
Timeline
Team Leader - Frugal Fannies
08.2021 - Current
Bunker Hill Community College - No Degree, Liberal Arts
University of Massachusetts, Boston - No Degree, General Studies
Snowden International High - High School Diploma,
West Roxbury Academy - High School Diploma,
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