Angelina Sky Cruz
The Woodlands,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with 9+ years in residential management. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Floating Property Manager
Asset Living
Houston, TX
07.2023 - 10.2023
- Verified income, assets, and expenses and completed file tracking sheet for each applicant according to Compliance guidelines
- Kept accurate records of all resident and tenant correspondence
- Handled tenant complaints promptly and appropriately
- Monitored timely receipt and reconciliation of rent collections following landlord and resident statutes
- Distribute and follow up on tenant renewal/recertification notices
- Developed and executed a plan to achieve and maintain a 95% or better rate of occupancy
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Property Manager
Foresight Asset Management
Tomball, TX
01.2022 - 05.2023
- Followed up on delinquent tenants, coordinated collection procedures, and maintained overall delinquency of 2% or less
- Verified income, assets, and expenses and completed file tracking sheet for each applicant
- Kept accurate records of all resident and tenant correspondence
- Handled tenant complaints promptly and appropriately
- Monitored timely receipt and reconciliation of rent collections per landlord and resident statutes
- Distribute and follow up on tenant renewal notices
- Developed and executed a plan to achieve and maintain a 95% or better rate of occupancy
- Evaluated and recommended changes in rental pricing strategies to remain competitive in the market
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Floating Leasing Consultant
The Liberty Group
Houston, TX
04.2021 - 01.2022
- Networked with prospective residents by email, telephone, and in-person meetings to understand residential needs and requirements and identify sales opportunities
- Communicated effectively with owners, residents, and on-site associates
- Collected and maintained careful records of rental payments and payment dates
- Responded to requests and scheduled appointments for property showings
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Escalated major issues to the property manager for immediate remediation.
Leasing Consultant
The Morgan Group
Houston, TX
05.2017 - 02.2021
- Developed and utilized in-depth knowledge of luxury leasing tactics, building features, key neighborhood attributes, and market conditions
- Responded to requests and scheduled appointments for property showings
- Resolved conflicts between tenants along with overcoming community concerns
- Leased apartments with a closing ratio of 30% - 40% and maintained customer loyalty with top-notch service, maximizing building occupancy
- Verified applicant income and other information before accepting lease applications
- Conducted inspections of property grounds, buildings, and equipment to identify maintenance concerns and direct timely repairs.
Leasing Consultant/Assistant Manager
America Realty Investors
Houston, TX
05.2014 - 09.2016
- Greeted clients, showed apartments, and prepared leases
- Established 40 leases in 1 month, increasing community occupancy from 85% to 90%
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services
- Collected monthly rent payments and other fees, always properly recording and processing money
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
Skills
- Process Management
- Administrative Leadership
- Creative and Adaptable
- Detail Oriented
- Prioritization
- Fair Housing Laws Knowledge
- Property Management Software Understanding (Yardi, RealPage, Resman)
- TDHCA/LIHTC (Tax Credit)
- Application Processing
- Staff Management
Languages
English
Native/ Bilingual
Spanish
Elementary
Timeline
Floating Property Manager
Asset Living
07.2023 - 10.2023
Property Manager
Foresight Asset Management
01.2022 - 05.2023
Floating Leasing Consultant
The Liberty Group
04.2021 - 01.2022
Leasing Consultant
The Morgan Group
05.2017 - 02.2021
Leasing Consultant/Assistant Manager
America Realty Investors
05.2014 - 09.2016
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