ANGELINE WHITNEY
ROANOKE RAPIDS,US
Summary
Dedicated customer service professional with over 11 years of experience in client-facing, digital workflow, and remote support roles. Proven ability to manage customer inquiries, resolve issues promptly, and maintain high customer service satisfaction. Skilled in using digital tools such as Microsoft Teams, Google Workspace, CRM tools, and cloud-based systems to facilitate seamless remote interactions. Recognized for strong communication skills, attention to detail, and adaptability in fast-paced virtual environments.
Overview
15
15
years of professional experience
Work History
Customer Service & Photo Supervisor
Shutterfly/Lifetouch
Apex, US
01.2022 - Current
- Managed customer interactions, addressing inquiries and resolving issues both in-person and remotely.
- Maintained accurate digital records and facilitated communication through cloud-based plateforms.
- Utilized tools like Microsoft Teams and Google Drive to enhance team collaboration and customer service delivery.
- Awarded "Everyday Hero" for exceptional service and team support (2024)
Photographer
Lifetouch School Photography
Raleigh, US
05.2021 - Current
- Manage client interactions and bookings, ensuring seamless project coordination.
- Enhance customer satisfaction through efficient communication and service delivery.
- Coordinate remote operations, achieving consistent project completion on schedule.
- Cultivated strong network of industry professionals, fostering partnerships to diversify service offerings and meet evolving client needs.
Remote Business Owner
Angie Whitney Photography
04.2010 - Current
- Operated a fully remote photography business managing client communications and project coordination online.
- Maintained detailed digital archives, ensuring data integrity and version control.
- Delivered projects remotely via cloud-based systems enhancing client satisfaction.
Education
COLLEGE IN MARKETING AND MANAGEMENT -
School of The Art Institute of Charlotte
Charlotte, NC01.2007
Skills
- Communication Tools: Microsoft Teams, Zoom, Email Chat Plateforms
- Productivity: Microsoft 365, Google Workspace,Dropbox
- Customer Service: CRM experience, remote resolution, verbal/written communication
- Technical: Digital file management, scheduling and data entry
- Other: Adobe Creative Suite, Conflict Resolution
Additional Information
Lifetouch/Shutterfly, Photographer/Supervisor, Raleigh, North Carolina, 05/01/21, Current, Experience with digital file management, remote and verbal communication and collaboration and workflow optimization. Professional customer services skills, independent worker and remote productivity experience in cloud-based platforms such as Google Drive, Dropbox and Once Drive. Document sharing and collaboration on Google Workplace, Microsoft Office 365 and knowledge of as well as video conferencing on Microsoft Teams., Everyday Hero Winner, 2024, Preschool - Lifetouch Portraits, Tagalog, Highly proficient
Accomplishments
- Awarded the Everyday Hero Award (2024) for exceptional service and team support and work
Languages
English
Professional
Tagalog
Native/ Bilingual
Timeline
Customer Service & Photo Supervisor
Shutterfly/Lifetouch
01.2022 - Current
Photographer
Lifetouch School Photography
05.2021 - Current
Remote Business Owner
Angie Whitney Photography
04.2010 - Current
COLLEGE IN MARKETING AND MANAGEMENT -
School of The Art Institute of Charlotte
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